Technical Services Manager - EUC
Job summary
This is an exciting opportunity for a driven IT professional with strong End User Computing experience and excellent Leadership and Communication skills to join our IT department. Working in a busy and dynamic environment, you will be responsible for guiding the work of the End User Computing Team providing a leading-edge desktop environment for internal users. This will include deploying and managing a modern desktop environment (plus supporting infrastructure), defining and delivering the transformation strategy for the desktop environment and contributing to the service operations improvement.
You will already have very strong Windows 11 desktop and Microsoft desktop skills in general and will have proven experience of leading or managing teams. As the Technical Services Manager - EUC you will ensure our IT Service Desk delivers a high-quality service to end users and that processes are followed to meet business needs, working in close collaboration with Infrastructure and Projects teams to evolve standards for hardware, software and security in the desktop environment to improve Desktop
Main duties of the job
- Managing the whole desktop computing environment to ensure that laptops, Desktops and other access devices are built and maintained to high standards of performance and security.
- Application Packaging and deployment with Install shield or equivalent applications with modification and creation of custom MSI packages.
- Manage the deployment of desktop images using VDI technologies such as VMware Horizon View.
- Deployment of Windows Apps using an MDM
- User Profile Management techniques regards to Roaming profiles, User Profile Disks and 3rd party technologies (Citrix Profile Manager/Profile unity etc.).
- Auto Provisioning of devices using Azure cloud, Intune device management and dual joining of computers to on-perm AD and Azure AD.
- Manage all EUC service desk incidents and changes to ensure that the appropriate staff are engaged.
- Patch management of windows end user devices (Manage Engine).
- User management (Active Directory, File services, printing).
- Cyber Security hardening of desktop images to provide users a secure, on-demand and scalable computing environment.
- Change Management should be used for any changes to image versions and the post holder must manage this process.
- Work with Cyber Security, IT Compliance & Risk Management to maintain low operational risks.
- Manage the EUC Team which consists of 4 members of the team. Ensure relevant PDR's, Training and developments are completed.
About us
The Royal Orthopaedic Hospital NHS Foundation Trust is one of the largest specialist orthopaedic units in Europe. We offer planned orthopaedic surgery to people locally, nationally and internationally.
Our Trust is a very special hospital; big enough to deliver world class services and small enough to offer exceptional patient and staff experience. We offer a working experience unique in the West Midlands and we're always on the lookout for passionate people to join our award-winning team.
The ROH is an equal opportunities employer. We employ people of difference and are committed to growing an inclusive culture, where difference is celebrated, and people feel able to bring their whole and authentic self to work.
We are a Disability Confident Leader and offer a range of inclusive, family friendly and flexible working arrangements and policies, to support our people in the workplace. Flexible working requests will be considered.
The Trust is committed to the Disability Confident Interview Scheme and will offer an interview to disabled applicants who meet the minimum criteria for a vacancy and consider them on their abilities.
If you have a disability and need any support with your application or require any reasonable adjustments to be implemented please do get in touch with the Recruiting Manager for this position so that the team can support you.
Job description
Job responsibilities
Please see attached JD/PS
Please note that this job vacancy may close before the advertised closing date if a sufficient number of applications are received. To ensure your application is considered and to avoid disappointment, we advise submitting your application as soon as possible.
Person Specification
Qualifications and Training
- GCSE in Maths and English
- Bachelor's degree in computer science or equivalent experience
- Understanding of the VMware virtual server/VDI environment
- Microsoft MCSA Windows 11 certification or equivalent work experience
- Recognised ITIL Foundation qualification
- Microsoft Server Operating systems especially Microsoft Server 2019/2022 and above
Experience
- Significant experience in desktop management in a professional service environment
- Significant experience of VMware sphere Virtualisation server and Horizon view VDI technologies.
- Significant experience of delivering 2nd line support
- Good experience in image deployment toolsets
- Strong experience supporting windows end user desktops, including Windows, MAC, Office
- Experience of PowerShell scripting with Command line tools and basic scripting
- Experience in windows security features such as AppLocker, file system, windows firewall.
- Basic programming experience useful with Visual Studio, Python and Java
- Experience of Microsoft Remote Desktop Services, Simple Terminal Server, VDI Pools, System Centre Virtual Machine Manager
- Experience in deploying windows authentication technologies such as Smartcard Authentication, Biometric and Windows Hello
- Experience with multiple "consuming" products e.g. iPAD's, Android and Tablets
- Intel vPro/AMT technologies experience
Knowledge
- Familiar with standard Service Management tools, such as Halo
- Knowledge of Incident Management, Problem Management and Change Management Processes.
- Good working knowledge of Active directories and Group policies
- Good Working Knowledge of Microsoft office, Office 365
- Working Knowledge of Microsoft Desktop Operating Systems, Windows server 2016, Windows 11
- Understanding of the window software installation process is essential.
- In-depth working knowledge with respect to identification, troubleshooting and resolution of Windows 11 Operating System issues such as Start Menu manipulation and Environment lockdown
- Working knowledge of Antivirus and security eg Sophos, windows Bit locker & ATP
Skills
- High level of diagnostic and fault-finding knowledge/skills and a broad range of IT knowledge/experience
- Good interpersonal skills with the ability to work effectively with staff at all levels of the organisation and third-party organisations
- User Profile Management techniques for Roaming profiles, User Profile Disks and 3rd party technologies (Citrix Profile Manager/Profile unity etc.)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
The Royal Orthopaedic Hospital NHS Foundation Trust
Address
The Royal Orthopaedic Hospital
Bristol Road
Birmingham
B31 2AP
United Kingdom
Employer's website
https://www.roh.nhs.uk/