BCPS Systems Integration Deputy

Job description

Job responsibilities

To undertake the day to day management of the BCPS Integration solutions incident management including logging and monitoring support calls with external suppliers

To deal with both technical and process management of system integration throughout BCPS and partner systems.

Assist in the provision of administrative and technical resource to support projects ensuring agreed priorities are complied with.

To produce statistics and reports pertaining to incidents and problems including the development of Key Performance Indicators for activity.

Where applicable, ensure that corporate standards are adhered to and that these standards are appropriate for the function for which they were introduced.

Where required, assist managers in other teams within BCPS to meet agreed objectives, targets and deadlines.

Maintain an up to date knowledge of the BCPS Integration system specifically and other developments within the marketplace.

To assist in the management and monitoring of design, development and testing of new integration requirements and solutions

Undertake integration system testing to support roll out of upgrades to system etc.

To develop positive relationships with Managers and Operational Staff in all areas of BCPS and our Partner Trusts

Assist in the development and management of service improvement plan

Carry out maintenance checks on a daily basis, liaising with other linked system administrators as required. Resolution of often, complex issues under own guidance and judgement interacting on a technical level with internal resources and suppliers as needed in pursuit of solutions.

To monitor integration system issues and resolution with regular interaction with the Pathology Clinical IT leads, Helpdesk and other system owners where appropriate.

To provide monitoring of infrastructure platforms and escalate any issues to senior management or the appropriate technical services team.

To act as contact point for queries relating to the BCPS integration solutions and systems and seek appropriate authorisation for actions where needed.

Maintain appropriate communication with all levels of internal personnel and external agencies via face-to-face contact, telephone, e-mail or written methods. To lead and/or respond to detailed discussions between various parties including the interpretation and translation of complex technical information depending on the audience involved.

To liaise with systems suppliers and computer systems users to facilitate system integration development request or queries. To assist the BCPS Integration Manager with the evaluation of new developments and enhancements on behalf of the BCPS and the partner Trusts.

To work flexibly (if required) to make sure that implementations are covered out of standard office hours, note that this could involve supporting implementations during weekday evenings, across weekends or bank holidays. (Although it should be noted that this will only be required a small number of times per annum).

Work closely with other teams within BCPS and associated IT departments, to be able to understand and relate detailed information about the integration solutions as a whole, including its architecture and servers.

Communicate complex and highly interactive information to audiences at different levels. In all cases, information to be conveyed tailored to appropriate audience and with specific emphasis on high risk or urgent areas for action so that no issue is left unresolved.

To support understanding of integration specifications and HL7 messaging within BCPS.

This role will involve long periods of desk-based activity to complete much of its remit. This includes high levels of concentration on highly complex activities including analysis, reporting and diagnostics. Again, due to the nature of the work, interruptions can occur although generally infrequent as focus needs to be maintained. Where interruptions do occur, this is will often be due to the urgent nature of the requirement meaning that the post holder will need to switch between various levels of large volumes of complex information, assimilating this quickly and providing workable and comprehensive solutions where applicable before returning to more predictable working patterns.

Carry out duties in a safe manner as laid out in the Trusts Health & Safety Policy and Operational Guidelines.

Due to the nature of this role, the post holder will be given wide latitude to address the issues that may be encountered in support of the appropriate user groups as well as freedom to review and research new ways of improving and supporting the aforementioned users. This means that the post holder will often have opportunity to work under their own directive in support of daily activities and supporting end users. Sometimes this will be unsupervised work with a specific directive provided by the posts Line Manager, other times this will include unsupervised work in which the post holder will be the lead needing to provide the directive, proposal, implementation and resolution.

Ensure that knowledge and understanding of existing and proposed internal policy and national guidelines in relation to Systems integration is maintained in a pro-active manner.

Promote good practice in relation to security and data integrity.

To be customer focused and to deal with user complaints appropriately and effectively

Any other duties and responsibilities within the range of the salary grade.

Person Specification

Qualifications

• Educated to degree level or equivalent level experience

• Postgraduate diploma or equivalent level of specialist NHS experience

Experience

• Good Understanding of Electronic systems integration (preferably hospital systems)
• Experience of working in a healthcare environment or Previous Helpdesk Experience -Supporting System users
• Wide range of technical IM&T skills, well proven in large corporate enterprise operations, preferably NHS, including the ability to manage and manipulate data or information into computer databases, systems
• IT experience in the NHS or a large corporate organisation desirable, in a demanding busy operational role.

• Understanding and Experience with HL7 message interfaces.
• Knowledge of NHS Corporate I.T systems preferable else experience of using patient or customer focussed information systems

Skills

• Excellent communication skills (written and oral) to liaise with all levels of staff and complex system problems to 3rd Party Support
• Willing and able to learn new technical skills, understanding software tools and hardware.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer details

Employer name

The Royal Wolverhampton NHS Trust

Address

New Cross Hospital

Wolverhampton

WV10 0QP

Employer's website

https://www.royalwolverhampton.nhs.uk/