EPR Benefits Realisation Manager

Job description

Job responsibilities

As Benefits Realisation Manager of the PAS/EPR Programme, you will:

Lead the identification and validation of benefits, including those at both trust, region and system wide level, building on those benefits already identified in the Full Business Case.

Develop a plan for the realisation of both cash releasing and non-cash releasing benefits, in a way that supports delivery of the Trusts strategic objectives and those identified in the Full Business Case.

Track achievement of benefits against the plan, and the delivery of transformational change required, that lead to successful delivery of those benefits.

Be responsible for the realisation of cash-releasing benefits, including initial investment to release them, and tracking these savings through in order to make CIP contributions.

Work with the wider EPR team to implement the strategic benefits realisation plan, jointly leading the redesign of processes to achieve significant efficiency or productivity gains.

Hold overall accountability for monitoring the scope and progress of the benefits against the benefits realisation plan; reporting progress and exceptions to the Programme Group.

Link in with the wider communications and marketing strategy to ensure key players are identified and engaged throughout the programme for a successful delivery of transformational benefits.

Use change management, Quality Improvement and Lean techniques where applicable, and promote the investigation and consideration of new ways of working to realise benefits.

Develops and/or supports the changing of policies and procedures, both locally and trust wide in order to support the realisation of benefits across individual directorates or across the organisation.

Consider how best practice from national guidance might be introduced as part of the programme, investigating these fully and recommending to the Programme Board

Engage with key stakeholders across the organisation, including divisional management teams and clinical leads, to ensure that functions support clinical pathways and that EPR related benefits are locally owned.

Be a proactive member of the senior programme management team, supporting he day to day management of the programme, being a point of contact for more junior staff and deputising for the Operational Lead as required.

Proactively take part in devising training and mentoring for programme management staff around benefits realisation and how their role contributes to the overall strategy.

Be proactive in understanding current and proposed EPR operating model, including, but not limited to, process mapping and organisational design.

Work with teams to deliver transformational change and benefits realisation across the programme.

Responsible for achievement of objectives relating to transformational change and benefits realisation.

The post holder is required to:

Report to the EPR Programme Board on benefits baselining, benefits planning and realisation.

Hold overall accountability for monitoring the scope and progress of the changes in working practice and benefits planning/realisation on behalf of the trust to ensure that the benefits set out in the FBC, and others that have been identified, will be realised.

Develop, update and keep current the high-level strategy for the 10-year duration of the trusts EPR programme and monitor progress against these plans to ensure the safe and timely delivery of the benefits against those planned.

Be accountable for understanding the underlying configuration, decision support and working processes that will be required deliver the benefits plan and enable associated benefits realisation.

Ensure that the benefits plan complies with corporate and departmental policies and meets all statutory regulations and requirements.

Identify benefits related risks, report and manage project risks and take appropriate steps to mitigate all identified risks and issues.

Be accountable for base-lining the benefits in each specialty area to ensure that best practice measures are applied when planning the benefits.

Advise and give recommendations to the PAS/EPR Programme Board on benefits and realisation.

Analyse and document highly complex information and/or performance data to guide strategy and over-arching plans and/or reporting requirements for benefits.

Work with senior Trust staff and other appropriate stakeholders to analyse, negotiate and facilitate agreement for change to high-impact, complex or critical workflows and current working practices which will improve efficiency, patient flow and/or patient experience leading to significant changes in working practices across the Trust(s), whilst managing expectations and resolving conflicts when necessary.

Utilise expert clinical or operational knowledge and experience to guide the benefits planning and realisation.

Impart comprehensive knowledge of the EPR software, configuration and/or go-live information in an easy to understand format for mixed audiences that are facing significant transformational change.

Log issues as they arise and liaise with senior Trust staff, colleagues and/or the supplier to achieve resolution, updating the systems accordingly. Escalate unresolved issues to the Programme Manager as appropriate.

Meet regularly with Programme Manager and the Operational Lead to track the programmes progress and to address issues that could otherwise become a barrier to successful benefits realisation.

Provide detailed statistics and analysis on the benefits against those set out in the FBC and beyond.

Be accountable for working with local operational leads to ensure that new best practice ways of working are developed, in order to achieve cost-saving benefits and improved workflow processes, whilst working to relevant legal and regulatory frameworks, Information Governance and other statutory audits and policies.

Proactively monitor how benefits are going to be delivered upon go live during the configuration and testing phases of the implementation.

Use conflict-resolution strategies in response to barriers of understanding or acceptance faced by staff in terms of the changes in working practice and benefits realisation.

Initiate, arrange, chair and/or participate in meetings between programme colleagues and/or the EPR supplier to discuss and resolve areas of concern for the Benefits Plan.

Handle change management issues professionally and sometimes in hostile or antagonistic situations alongside the change management team.

Regularly undertake surveys, audits and/or research to support the monitoring and implementation benefits realisation plan.

Work in a complex and unstructured multi-disciplinary environment; be able to act with minimum guidelines and set standards for others.

Act as an ambassador for the Trusts PAS/EPR Programme at all times.

Develop and maintain effective networks and relationships with internal and external contacts.

Undertake additional, specific programme work in support of the EPR programme under the direction of the Senior Programme Manager and alongside the process design, change management and transformation/benefits leads across the programme.

Person Specification

Qualifications

• Educated to Degree level or equivalent
• PRINCE2 Practitioner or equivalent

• Change management methodology qualification (APMG Change Management Practitioner or equivalent certification), or similar level experience

Experience/Skills

• Experience of tracking execution and benefit
• Evidence of leading a multi-disciplinary project team across the project lifecycle
• Evidence of working with all levels of stakeholder/supplier
• Evidence of named systems successfully implemented as a cutover manager

Technical skills

• Knowledge of and competence in Microsoft Office, Outlook and Microsoft Project, Excel
• Ability to maintain project documentation i.e. RAID logs, Project Plans

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer details

Employer name

The Royal Wolverhampton NHS Trust

Address

Royal Wolverhampton NHS Trust

Wolverhampton

WV10 0QP

Employer's website

https://www.royalwolverhampton.nhs.uk/