Patient Experience Digital Officer (FFT/Insight)
Job summary
We are seeking an enthusiastic and motivated Patient Experience Digital Officer to join our Patient Experience, Engagement and Insight Team.
This is an exciting opportunity to play a key role in understanding and improving patient experience across The Royal Wolverhampton NHS Trust and Walsall Healthcare NHS Trust. Using patient feedback, experience data and insight, you will help inform decision-making, support service improvement and ensure the voice of patients is at the heart of what we do.
The successful candidate will have strong analytical skills, experience working with data and reporting systems, and the ability to communicate complex information clearly to a wide range of audiences. You will be passionate about using data and insight to drive improvements in patient care and experience.
Main duties of the job
- Lead the co-ordination and reporting of patient experience intelligence, including the Friends and Family Test (FFT).
- Lead the Trust's Friends and Family Test (FFT) reporting processes, ensuring compliance with statutory requirements.
- Analyse quantitative and qualitative patient feedback to identify trends, themes and opportunities for improvement.
- Produce accurate and meaningful reports, dashboards and presentations for a range of stakeholders.
- Work collaboratively with clinical and operational teams to support decision-making and service improvement initiatives.
- Support the development of patient experience reporting systems and data quality processes.
- Use SQL and other reporting tools to extract, validate and analyse information from multiple data sources.
About us
The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.
We are delighted that we have been rated as "Good" by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.
The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.
Job description
Job responsibilities
This role offers the opportunity to work with a wide range of colleagues across both Trusts, supporting the delivery of patient-centred care through the effective use of insight and intelligence. You will be part of a supportive and ambitious team committed to ensuring patient feedback drives meaningful change and continuous improvement.
The post holder will combine analytical expertise with excellent communication skills, translating complex information into actionable insight for clinicians, managers and senior leaders. This is an ideal opportunity for someone with experience in data analysis, reporting, patient experience, business intelligence or service improvement who is looking to further develop their career within the NHS.
For full detail, please see the attached job description.
Person Specification
Qualifications
- Educated to degree level or equivalent demonstrable experience.
- ICDL (formerly ECDL) or equivalent qualification/experience in use of Microsoft Office suite.
Knowledge and Skills
- Relevant experience in an information role.
- Relevant experience in developing complex queries and reports.
- Awareness of the Data Protection Act and Information Governance requirements.
- Relevant experience of working with acute and community datasets.
- Relevant experience in health information management, working with clinicians and managers in successfully implementing local and national information requirements.
- Wider understanding of the clinical, performance and business information needs within a health economy.
Skills and Aptitudes
- Required to have advanced keyboard skills for inputting and manipulating data and information into computer databases and systems.
- Proficient in the use of MS Office applications, in particular Excel, Access and Outlook.
- Experience of using SQL, and other related database tools.
- Proven ability in the presentation of written and verbal reports.
- Excellent communication skills and the ability to develop strong working relationships with all levels and groups of staff on information related issues.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
The Royal Wolverhampton NHS Trust
Address
Walsall Manor Hospital (main Base) - Expected work across the Group.
Walsall
WS2 9PS
United Kingdom
Employer's website
https://www.royalwolverhampton.nhs.uk/