Workforce Systems (WS) Improvement Officer (12mths fixed term)

Job description

Job responsibilities

Investigate and resolve data quality issues within ESR and other workforce systems, ensuring accuracy and consistency of information.

Support the implementation of ESRGo functionality, assisting with data quality improvements across workforce systems, leading on the update of ESR records and promoting new ways of working which support the long-term success of ESRGo implementation.

Conduct regular data audits and validation checks to identify discrepancies and contribute to the maintenance of high data integrity standards.

Develop and update standard operating procedures and user guides for ESR and workforce systems, enhancing clarity and communication for users.

Extract, collate, and manipulate routine and ad-hoc workforce reports from ESR and other relevant systems for internal and external stakeholders.

Assist in the analysis and interpretation of workforce datasets, highlighting trends or anomalies that may impact data quality or service delivery.

Provide practical support and guidance to ESR users on system functionalities, processes, and data entry best practices, including initial troubleshooting.

Support the ESR Establishment Control Process by verifying data accuracy and ensuring alignment with recruitment and financial planning requirements.

Participate in small-scale improvement workstreams aimed at streamlining workforce systems processes and enhancing operational efficiency.

Liaise effectively with internal departments such as HR, Finance, and Resourcing to ensure consistent data practices and resolve inter-system data challenges.

Contribute to the reduction of manual processes by actively supporting the adoption and increased utilisation of ESR self-service features.

Identify and escalate complex technical issues or persistent data problems to senior team members, proposing potential solutions where appropriate.

Maintain up-to-date knowledge of ESR functionalities, national guidance, and Trust policies related to workforce information and data governance.

Provide administrative support to the ESR & WI team as required, ensuring the smooth operation of daily activities.

Person Specification

Qualifications

• NVQ Level 4 or Diploma equivalent experience in Business Administration, Information Management, IT, or a related field.
• Advanced IT proficiency, including demonstrable experience in Microsoft Office Suite (Word, Excel with intermediate formulae, Outlook).
• ECDL or equivalent IT/systems qualification or demonstrable equivalent knowledge and experience in data management or information systems support.

Experience / Skills

• Demonstrable experience of working with data systems, including data entry, cleansing, and quality checking for accuracy.
• Experience in producing, interrogating, and manipulating routine data reports for inaccuracies and suggesting improvements.
• Working knowledge and practical experience of the Electronic Staff Record (ESR) system, including its operational functions and data structures.
• Proven problem-solving ability, including investigating and resolving routine to moderately complex data or system-related queries.
• Experience in contributing to process improvements or supporting the implementation of new system functionalities.
• Ability to organise and prioritise a varied workload effectively and work to tight deadlines with minimal supervision.
• Demonstrable ability to build and maintain effective working relationships with colleagues and stakeholders across various departments.
• Good understanding of data protection and confidentiality principles in a professional healthcare setting.
• Ability to identify and escalate issues appropriately, seeking senior advice when required.
• A keen eye for detail with a methodical and organised approach to work.

Communication Skills

• Clear and effective verbal communication skills, with the ability to provide routine advice and support to system users.
• Strong written communication skills, including the ability to draft clear emails, user guides, and routine reports.
• Ability to understand, manipulate, and present numerical data in a clear, user-friendly format for routine reports.

Flexibility

• Willingness to be flexible in approach and attitude, including travel across RWT and WHT estates and the Black Country as and when required.

Other

• Adaptable, calm and professional when dealing with difficult situations.
• Able to work in an environment that often demands high levels of concentration.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer details

Employer name

The Royal Wolverhampton NHS Trust

Address

New Cross Hospital

Wolverhampton

WV10 0QP

Employer's website

https://www.royalwolverhampton.nhs.uk/