Apprentice Van/Customer Service Assistant
We're looking for an Apprentice to join our Nottingham team. This role combines hands-on experience supporting our Installation Technicians. You'll gain experience across several areas, develop customer service, communication & organisational skills whilst learning about the installation and servicing of gaming and amusement equipment.
Role
Key Responsibilities
Customer Service
- Provide a professional, friendly and helpful service to customers at all times.
- Represent The Rudd Group positively whilst working on customer sites.
- Develop effective communication skills when dealing with customers, colleagues and suppliers.
- Assist in resolving customer queries by communicating with the appropriate departments.
- Learn how excellent customer service contributes to customer satisfaction and long-term business relationships.
Installation & Operational Support
- Assist Installation Technicians with the installation and removal of gaming machines, pool tables and associated equipment.
- Safely load, unload and move equipment using correct manual handling techniques.
- Prepare equipment and vehicles for daily installations.
- Ensure company vehicles are clean, organised and stocked appropriately.
- Maintain a clean, safe and organised depot environment.
- Follow all health & safety procedures and safe systems of work.
Business Administration Experience
As part of the apprenticeship, you will gain experience within other
departments including:
- Supporting depot administration.
- Assisting with planning and scheduling installations and removals.
- Contacting customers to arrange installation and removals.
- Learning about licensing requirements and business compliance.
- Supporting customer account administration and debt collection processes.
- Developing an understanding of stock control and depot operations.
- Building knowledge of how different departments work
Training
Apprentices will be allocated a Trainer Assessor and training will be
planned and delivered in conjunction with the employer to meet
the individual needs of the apprentice. Off-the-job training will follow the time allocations outlined in the Occupational Standard.
On-the-job and off-the-job training will be delivered in the workplace.
On successful completion of the apprenticeship, a permanent role
may be offered, subject to performance and business requirements.
- Apprenticeship Standard
- Customer service practitioner (level 2)
- Training Provider
- ACCESS TRAINING (EAST MIDLANDS) LTD
- Working Week
- This is a full-time position, working Monday – Friday.
- Expected Duration
- 1 Year
- Positions Available
- 1
- Closing Date
- Friday, 9th October 2026
- Start Date
- Monday, 2nd November 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
- Initiative
- Non judgemental
- Physical fitness
Qualifications
- English GCSE, grade 4 - 9 (Essential)
- Maths GCSE, grade 4 - 9 (Essential)