Implementation Engineer (2pm-10pm)

About the Role

I’m working with a global provider of managed data protection and cyber resilience services who are looking to add an Implementation Engineer to their growing technical delivery team.

This is a hands-on onboarding and deployment role where you’ll be responsible for taking new customers from initial kick-off through to full implementation and handover into steady-state support. You’ll be working across a wide variety of customer environments, supporting the deployment of backup, disaster recovery, and cyber resilience solutions across both on-prem and cloud infrastructure.

It’s a great opportunity for someone who enjoys variety, technical problem-solving, and working directly with customers in a delivery-focused engineering role.

What You’ll Be Doing

• Running customer kick-off calls to initiate implementation projects
• Gathering technical requirements and environment details for deployment
• Preparing, shipping, and deploying hardware/appliance-based solutions
• Configuring and implementing on-prem and hybrid infrastructure components
• Troubleshooting installation and integration issues alongside customers and vendors
• Leading handover / transition-to-support sessions
• Producing and maintaining technical documentation and knowledge base content
• Feeding back improvements to enhance implementation processes and customer experience

What We’re Looking For

• Strong organisational skills and the ability to manage multiple implementations under pressure
• Experience with enterprise backup and recovery tools (e.g. Veeam, Commvault, Rubrik, Veritas NetBackup, Zerto) is highly desirable
• Good understanding of networking fundamentals (IP addressing, DNS, VPNs, routing basics)
• Exposure to virtualisation technologies such as VMware, Nutanix, or Hyper-V
• Familiarity with cloud environments (AWS, Azure, or similar)
• Confident communicator with the ability to engage both technical and non-technical stakeholders
• A proactive mindset with the ability to work independently and problem-solve in customer environments

What’s on Offer

• Hybrid working model (mix of remote and Leeds-based office presence)
• Opportunity to work with enterprise-grade infrastructure and complex customer environments
• Collaborative, supportive technical team environment
• Regular team events and social activities
• Strong focus on development, ownership, and continuous improvement

Additional Information

Working hours: 2pm - 10pm to cover EST Timezone.

Applicants must have the right to work in the UK, as sponsorship is not available for this role.

This is a great opportunity for someone looking to build depth in infrastructure implementation, particularly across backup, disaster recovery, and cyber resilience technologies.