Customer Support Representative - English + Amharic
*Customer Support Representative -*
*Bilingual: Amharic + English**Are you a tech-savvy communicator with a passion for helping others?*
We are a fast-growing startup seeking a Customer Support Superstar to join our friendly,
dynamic team. If you thrive on solving problems, making people smile, and want to be the
voice of a brand that cares, we want to hear from you!*What You’ll Be Doing*
As the first point of contact for our customers, you will play a vital role in our success. Your
daily responsibilities will include: ● Customer Champion: answering queries via phone and email with a friendly,
helpful, and empathetic attitude.
● Problem Solving: Using diagnostic and analytical skills to identify the root cause of
issues and find creative solutions to fix them.
● Process Improvement: Proactively identifying opportunities to streamline our
support processes and improve the customer journey. *What You Bring to the Table*
To succeed in this role, you should be a self-starter who is comfortable working
independently. *Essential Requirements:*
● Education: A-Level or equivalent qualification.
● Tech-Savviness: Comfortable using Google Workspace and CRMs
● Communication: Exceptional verbal and written communication skills; you can
communicate escalations clearly and concisely.
● Attitude: A genuine passion for helping others and a collaborative team spirit.
● Languages: Ability to speak both English and Amharic fluently. *Desirable (Bonus Points):*
● 2+ years of previous remote working experience.
● 2+ years of experience using CRM software. *More Than Just a CV: Who We’re Looking For*
At our core, we hire humans, not just resumes. We value diversity of thought and
background—because "culture fit" doesn't mean thinking the same, it means sharing the
same values while being bravely, authentically you.
While skills can be taught, the right attitude is innate. We are looking for someone who
hits our "SaaSy Sweet Spot": *The Dream Trio:*
● Hungry (The Drive): You have a fire in your belly. You don't wait for permission;
you take the initiative, own your outcomes, and constantly push to grow.
● Humble (The Growth Mindset): You check your ego at the door. You view
feedback as fuel, admit mistakes openly, and are always ready to learn from others.
● People Smart (The Connector): You lead with empathy (EQ). You build bridges,
read the room, and navigate relationships with kindness and respect. *The Three "I"s You Can't Teach:*
● Intelligence: You are a sharp, adaptive problem-solver.
● Initiative: You spot opportunities and solve problems before they're asked for.
● Integrity: You do the right thing—even when no one is watching. If you are ready to Be Brave, Be Kind, and Be Yourself, we want to hear from you. *What’s In It For You?*
● *Base Salary:* £22,500-£22,750 per year.
● *Remote Work:* Work from anywhere! (Must have a stable internet connection).
● *Company Pension*: We invest in your future.
● *Employee Discounts:* Great deals and discounts available on employee support
platforms.
● *Team Culture:* Regular virtual and in-person team socials (when safe to do so).
● *Impact:* The chance to be an integral part of a growing company and shape our
customer experience. Pay: £22,500.00-£22,750.00 per year Benefits:
* Company pension
* Employee discount
* Work from home Application question(s):
* Are you comfortable using Google Workspace and CRMs?
* Exceptional verbal and written communication skills; you can
communicate escalations clearly and concisely in English and Amharic
* Please confirm you live in the United Kingdom Language:
* Amharic (required) Work Location: Remote
*Bilingual: Amharic + English**Are you a tech-savvy communicator with a passion for helping others?*
We are a fast-growing startup seeking a Customer Support Superstar to join our friendly,
dynamic team. If you thrive on solving problems, making people smile, and want to be the
voice of a brand that cares, we want to hear from you!*What You’ll Be Doing*
As the first point of contact for our customers, you will play a vital role in our success. Your
daily responsibilities will include: ● Customer Champion: answering queries via phone and email with a friendly,
helpful, and empathetic attitude.
● Problem Solving: Using diagnostic and analytical skills to identify the root cause of
issues and find creative solutions to fix them.
● Process Improvement: Proactively identifying opportunities to streamline our
support processes and improve the customer journey. *What You Bring to the Table*
To succeed in this role, you should be a self-starter who is comfortable working
independently. *Essential Requirements:*
● Education: A-Level or equivalent qualification.
● Tech-Savviness: Comfortable using Google Workspace and CRMs
● Communication: Exceptional verbal and written communication skills; you can
communicate escalations clearly and concisely.
● Attitude: A genuine passion for helping others and a collaborative team spirit.
● Languages: Ability to speak both English and Amharic fluently. *Desirable (Bonus Points):*
● 2+ years of previous remote working experience.
● 2+ years of experience using CRM software. *More Than Just a CV: Who We’re Looking For*
At our core, we hire humans, not just resumes. We value diversity of thought and
background—because "culture fit" doesn't mean thinking the same, it means sharing the
same values while being bravely, authentically you.
While skills can be taught, the right attitude is innate. We are looking for someone who
hits our "SaaSy Sweet Spot": *The Dream Trio:*
● Hungry (The Drive): You have a fire in your belly. You don't wait for permission;
you take the initiative, own your outcomes, and constantly push to grow.
● Humble (The Growth Mindset): You check your ego at the door. You view
feedback as fuel, admit mistakes openly, and are always ready to learn from others.
● People Smart (The Connector): You lead with empathy (EQ). You build bridges,
read the room, and navigate relationships with kindness and respect. *The Three "I"s You Can't Teach:*
● Intelligence: You are a sharp, adaptive problem-solver.
● Initiative: You spot opportunities and solve problems before they're asked for.
● Integrity: You do the right thing—even when no one is watching. If you are ready to Be Brave, Be Kind, and Be Yourself, we want to hear from you. *What’s In It For You?*
● *Base Salary:* £22,500-£22,750 per year.
● *Remote Work:* Work from anywhere! (Must have a stable internet connection).
● *Company Pension*: We invest in your future.
● *Employee Discounts:* Great deals and discounts available on employee support
platforms.
● *Team Culture:* Regular virtual and in-person team socials (when safe to do so).
● *Impact:* The chance to be an integral part of a growing company and shape our
customer experience. Pay: £22,500.00-£22,750.00 per year Benefits:
* Company pension
* Employee discount
* Work from home Application question(s):
* Are you comfortable using Google Workspace and CRMs?
* Exceptional verbal and written communication skills; you can
communicate escalations clearly and concisely in English and Amharic
* Please confirm you live in the United Kingdom Language:
* Amharic (required) Work Location: Remote