Membership IT Officer

Are you passionate about digital systems, data integrity, and creating seamless member experiences?

The Self Storage Association UK and FEDESSA are looking for a Membership IT Officer to lead the optimisation and integration of our CRM and CMS platforms (Pixl8 Ready Membership) across both our UK and European operations.

This is a unique opportunity to join a dynamic, forward-thinking team at the heart of the self storage industry, where technology meets community.

The Key Responsibilities centre around administration and maintenance of the Ready Membership system with a focus on accuracy and performance to support membership processes including applications, renewals, communications, and event logistics. You’ll also be asked to interrogate the data produced by the system to help us – and our members - improve.

We are seeking someone with significant CRM/CMS experience, an easy familiarity with data and IT systems, and a willingness to work as a key part of a high-performing (and award-winning) trade association team. We offer a hybrid role with the opportunity for some UK and occasional European travel. We’re moving into the AI sphere using Ready Intelligence, so if this is something you’ve wanted to get to grips with, get in touch.

SSA UK and FEDESSA are at the forefront of supporting and connecting the self storage industry across Europe. You’ll be part of a collaborative team driving innovation, member engagement, and digital excellence.

To find out more about us, visit and

Ready to unlock your next career move? Apply now and help shape the future of membership technology in a thriving sector.

Applications close 11.00am Monday 17 November 2025

Online and face-to-face interviews week commencing 24 November

Start date early January 2026 with one months’ handover with the current postholder

Job Description

Job Title: Membership IT Officer

Reports to: Operations Manager

Location: Hybrid (Nantwich Office one day per week + Remote, but first month mainly in Nantwich for induction)

Salary: £28K-32K depending on experience

Contract: Part time, Permanent

Purpose of the Role

To manage the optimisation and integration of the association’s CRM and CMS platforms (Pixl8 Ready Membership) for both the UK Association and European Federation (FEDESSA), ensuring a seamless digital experience for members and staff while supporting data-driven decision-making.

Key Responsibilities

• Administer and maintain the Ready Membership system, ensuring data accuracy and system integrity.
• Support membership processes including renewals, applications, communications, and event management.
• Collaborate with colleagues to improve digital member journeys.
• Gene rate reports and dashboards to track membership KPIs, data and trends.
• Provide technical support to staff and members on membership platforms including onboarding and provide basic IT guidance / training to new staff.
• Manage integrations between CRM and other systems (e.g., website, email marketing).
• Maintain and update website content, pages, and resources within the Ready CMS, including forms, event listings, and publications.
• Test and verify new features, fixes, and system updates prior to deployment
• Administer and maintain the StorerCheck platform, including managing member access, and troubleshooting issues.
• Support conference and event infrastructure, including setting up registration systems, name badging, and digital event tools such as Zoom and event apps, and attend events when required.
• Contribute to process improvements and evaluation of new event management systems, digital tools and/or software
• Liaise with exter nal vendors and developers for system upgrades and troubleshooting.
• First-line IT support for issues within the team environment (Office 365), and liaison with external IT provider over more complex issues
• Ensure GDPR compliance and data security across membership systems.
• Assist in digital transformation projects and system upgrades.
• Any other duties as assigned, commensurate with the post

Person Specification

Essential Criteria

Education

Degree or equivalent experience in IT, information systems, or related field

Experience

Minimum 2 years’ management of CRM and CMS systems in a commercial, membership or non-profit setting

Technical Skills

Proficiency in CRM platforms (e.g. Ready Membership) and CMS platforms including content updates and user management, Excel, and data analysis. Strong understanding of data structures, integrations, and user permissions

Communication

Strong written and verbal communication skills, ability to present data in an audience-appropriate manner

Problem Solving

Ability to troubleshoot system issues and propose effective solutions

Organisation

Excellent attention to detail, time management and ability to manage multiple digital workflows

Desirable Criteria

Sector Knowledge

Detailed understanding of trade associations or professional bodies, and/or knowledge of the self storage industry

Technical Skills

Proficiency in Ready Membership CRM/CMS platforms, use of AI/LLMs to improve processes and data analysis

Project Management

Experience with marketing automation tools and CRM workflows. Experience delivering successful IT/digital projects.

Web Skills

Familiarity with CMS platforms and development of templating

Analytics

Ability to generate insights from CRM/CMS data to inform strategy