Applications Support Apprentice

This is a hands-on, customer-facing role offering valuable experience within a dynamic IT environment, helping to build practical skills while contributing to the reliable delivery of essential digital services across the organisation.

Main responsibilities:

• Support the development, implementation, and maintenance of the College’s primary business information systems, in-house platforms, and digital services, ensuring they align with operational needs and deliver ongoing value.
• Work collaboratively across the IT systems team and with infrastructure engineers to develop integrated IT solutions that address root causes, improve functionality, and support digital transformation.
• Respond to user-reported incidents and service requests in line with agreed Service Level Agreements (SLAs), maintaining a high standard of customer service and issue resolution.
• Assist in analysing user requirements and translating them into functional system improvements or new solutions to ensure that business-critical applications continue to meet the evolving needs of the College.
• Contribute to the effective operation and ongoing support of administrative and information systems by ensuring they are well-maintained, documented, reviewed regularly, and aligned with best practices.
• Provide first-line support for staff and students, managing incidents from initial report through to resolution and escalating as necessary while maintaining ownership of issues throughout.
• Offer technical advice and assistance to users of the College’s business systems, including supporting the roll-out of software updates, new features, and infrastructure changes.
• Foster positive working relationships with external suppliers and third-party support providers to ensure effective service delivery and system performance.

Cross-college Responsibilities:

You may be required to participate in cross-college teams and working groups on key projects.

You may need to attend relevant internal committees and groups. This could include preparing and presenting papers as required.

You will act as a role model to colleagues, ensuring that the responsibilities of the post are carried out in line with the College’s FREDIE+ values and behaviors.  

Student Related Responsibilities:

• Anyone who has regular contact with children and young people in their day-to-day responsibilities, must ensure they are safe. You will work with the Safeguarding Team, ensuring concerns regarding students/apprentices are shared in a timely, accurate manner.
• You will be involved in supporting college open days, supporting during the exam season, student enrolment and any other required events.

Other Responsibilities:

All staff have a responsibility to ensure that the college provides a safe and sustainable environment for students, staff and visitors. You will support this by:

• Understanding and undertaking the specific responsibilities for their role as documented within the Health and Safety Policy and procedures.
• Ensure compliance with Data Protection Regulations.
• Ensure that environmental sustainability is a key consideration in the actions we take, working towards the college’s environmental strategy and net zero ambition.

• Communication skills
• IT skills
• Organisation skills
• Customer care skills
• Problem solving skills
• Analytical skills
• Team working
• Initiative
• Non judgemental

• English and Maths GCSE, grade A* - C/9-4/or equivalent (Essential)