Clinical Systems Support Floorwalker
Job summary
This is an exciting opportunity to join our Digital Transformation team as a Clinical Systems Support Floorwalker, supporting staff across Shrewsbury and Telford Hospital NHS Trust and wider Group locations as we introduce and improve clinical digital systems. You will play a visible, hands-on role in helping colleagues feel confident using new digital workflows in live clinical and operational settings. Working closely with trainers, project teams and frontline services, you will provide practical support, answer routine queries, reinforce training and escalate issues where needed. If you enjoy working with people, solving problems, learning new systems and making a real difference to how digital tools support patient care, this role offers a fantastic opportunity to be part of meaningful digital change across our hospitals and community services.
Main duties of the job
The Clinical Systems Support Floorwalker provides visible, practical frontline support to staff during the implementation and optimisation of clinical systems across Shrewsbury and Telford Hospital NHS Trust and the wider Group, including Shropshire Community Health NHS Trust. The post holder helps staff adopt new digital workflows safely and effectively by offering on-site and remote guidance, resolving routine issues, reinforcing training, and escalating more complex problems through agreed support routes.
About us
Our Digital Team at The Shrewsbury and Telford Hospital NHS Trust offers a dynamic and highly collaborative environment, bringing together clinical, technical, administrative and training expertise to deliver meaningful transformation. We pride ourselves on a strong team culture, where multidisciplinary working is the norm and colleagues support one another to solve problems and improve care.
Working within the team provides a unique opportunity to be part of a forward-thinking digital transformation journey, focused on moving to fully integrated, paperless ways of working. Our culture is open, supportive and improvement-driven, with a clear shared purpose: to deliver safe, high-quality, digitally enabled care for our patients whilst making a real difference to the experience of staff.
Joining the team means becoming part of a motivated and engaged workforce committed to innovation, collaboration and delivering tangible improvements across the Trust.
Job description
Job responsibilities
Our Poppys Promise Commitment
We believe that compassionate care sits at the heart of everything we do. Every member of our team clinical or non-clinical plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.
We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care.
Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding.
By joining our team, you are committing to uphold these values ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.
Person Specification
Education
- Educated to NVQ Level 4, HNC, equivalent qualification, or equivalent level of knowledge and experience gained through relevant work.
- Demonstrable digital literacy with intermediate competence in Microsoft Office applications
- Excellent verbal and written communication skills
- Qualification or training in IT, digital systems, training, customer service or project support
Experience
- Proven experience of supporting staff or customers in a busy service environment
- Experience of floorwalking, go-live support, training support or systems rollout activity in an NHS or healthcare setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The Shrewsbury and Telford Hospital NHS Trust
Address
1 Douglas Court
Shrewsbury Business Park
Shrewsbury
SY26LG
United Kingdom
Employer's website
http://www.sath.nhs.uk/