Endpoint Configuration and Deployment Lead
Job summary
The post holder will support the Endpoint and Licensing Manager by leading the design, configuration and deployment function of the Endpoint estate comprising of Desktop PC / Laptop, computers on wheels, Digital Dictation devices as well as iOS devices including iPhones, iPods and iPads used by the customers/clients.
Main duties of the job
The post holder will lead the technical design, planning and delivery of the Endpoint workstream for the Patient Record Transformation Programme, coordinating deployment activity for key digital programmes and ensuring work is completed on time, documented appropriately and transitioned into business as usual. They will attend programme meetings, provide highlight reports, manage risks and escalations, advise stakeholders using specialist knowledge, and ensure a structured, analytical approach to problem solving in line with agreed standards and procedures.
About us
Our Poppy's Promise Commitment
We believe that compassionate care sits at the heart of everything we do. Every member of our team -- clinical or non-clinical -- plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.
We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care.
Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding.
By joining our team, you are committing to uphold these values -- ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.
Hospital Transformation Programme (HTP)
Our Service will relocate to The Royal Shrewsbury Hospital in 2028 as part of HTP. This move will bring specialist services together in a modern, purpose-built facility to improve patient care and team experience.
We are actively recruiting, and successful candidates will be expected to move with the Service in early 2028. The relocation will follow a formal management of change process, including full consultation and support for staff.
View full details of HTP
Job description
Job responsibilities
For full duties and responsibilities please refer to the attached document entitled Job Description.
Person Specification
Qualifications
- Educated to degree level and / or relevant experience in specialty
- Relevant IT Qualification
- Obtained or working towards relevant professional qualification
- ITIL qualification
Experience and Knowledge
- Experience and understanding of ITIL working practice
- Experience working in a busy Digital Desktop environment
- Experience in managing multiple 'active' incidents / service requests
- Experience of testing newly developed software and reporting problems / issues
- Experience in problem solving in a mixed computing environment including desktops, laptops, mobile phones, iPads, MECM/SCCM
- Configuration and maintenance of Desktop related systems i.e. Sophos, WorkspaceOne, SNOW, MECM/SCCM
- Experience of working in a busy / complex service delivery function
- Influencing the application of Digital to working practices
- Excellent communication skills and the ability to diplomatically deal with users of a mixed IT ability
- Flexible attitude to the prioritisation of workload (to support the dynamic nature of the service)
- Multi-tasking ability required
- Ability to think creatively, applying results of external research and best practice
- Experience of working in an NHS organisation
- Experience of Customer Relationship Management
Skills
- Ability to work as part of a multi-disciplinary team
- Excellent written and verbal communication skills
- Proven knowledge of supporting iOS and Win11
- High level of interpersonal skills, including active listening and understanding
- Broad knowledge of IT products, services and terminology
- Ability to handle confidential information
- Ability to quickly assimilate new technologies and systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The Shrewsbury and Telford Hospital NHS Trust
Address
The Shrewsbury Business Park
Shrewsbury
SR2 6LG
United Kingdom
Employer's website
http://www.sath.nhs.uk/