Head & Neck Coordinator
Job summary
An exciting opportunity has arisen due to promotion for a Band 5 Head & Neck Coordinator 37.5hrs per week to join the Head & Neck and Ophthalmology Centre at The Shrewsbury & Telford NHS Trust. The post holder will be based at the Princess Royal Hospital but maybe required to cross site to The Royal Shrewsbury Hospital
The successful post holder will work with the Head & Neck and Ophthalmology Centre, as well as corporately with all Trust employees in delivering the Trust's overall strategic objectives.
The post holder will work with the management team to ensure consistent delivery of required 18 week RTT, 28 day cancelled operation and 31 and 62 day cancer standards.
The post holder will work independently within clearly defined policies and procedures, with advice available at all times.
Main duties of the job
- The successful candidate will deliver on agreed performance targets and work with the Centre management team to manage variances.
- To identify capacity and demand variances and monitor these plans on a monthly basis.
- To work with the management team to implement best practice across the Centre.
- Prepare and provide regular, timely and accurate information to the Operational Manager & Assistant Operational Manager using appropriate analytical and presentation techniques using data extracted from the Trust's patient-based information systems.
About us
Our Poppy's Promise Commitment
We believe that compassionate care sits at the heart of everything we do. Every member of our team -- clinical or non-clinical -- plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.
We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care.
Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding.
By joining our team, you are committing to uphold these values -- ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.
Hospital Transformation Programme (HTP)
Our Service will relocate to The Royal Shrewsbury Hospital in 2028 as part of HTP. This move will bring specialist services together in a modern, purpose-built facility to improve patient care and team experience.
We are actively recruiting, and successful candidates will be expected to move with the Service in early 2028. The relocation will follow a formal management of change process, including full consultation and support for staff.
View full details of HTP
Job description
Job responsibilities
Please see attached updated Job Description for further details of the responsibilities of the post.
Person Specification
Essential qualifications and experience :
- Educated to degree level or equivalent knowledge, skills and experience.
- Experience in producing reports using IT software and analytical analysis.
- Experience of project management and coordination skills.
Delivering the service
- Ability to analyse complex problems and to develop practical and workable solutions to address them.
- Ability to manage and deliver deadlines within existing resources.
- IT literate with ability to use all Microsoft Office applications.
Setting directions
- Well developed influencing skills with the ability to motivate and involve individuals and teams.
Personal qualities
- Demonstrable inter-personal and communications skills.
- High level of work organisation/prioritisation, self-motivation, drive for performance and improvement and flexibility in approach and attitude.
- Strong sense of commitment to openness, honesty and integrity in undertaking the role.
- Self motivated and demonstrating an ability to act independently.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The Shrewsbury and Telford Hospital NHS Trust
Address
Shrewsbury & Telford NHS Trust
Shrewsbury
SY3 8XQ
United Kingdom
Employer's website
http://www.sath.nhs.uk/