Information Governance Support Officer

Job summary

The post holder will support the Information Governance (IG) Team in the promotion of good IG practice in relation to work procedures and practices underpinned by knowledge of the Data Protection Act 2018, General Data Protection Regulation, Freedom of Information Act and Records Management Code of Practice.

This post will provide support to the IG Lead in ensuring that the Shrewsbury and Telford Hospital NHS Trust meets its legal obligations in relation to any current and future data legislation.

The post holder will contribute to and support the provision of training and monitoring of the IG framework and will provide and receive complex information whilst offering advice and guidance on the practical implementation of IG.

Main duties of the job

o To support the Data Protection Officer with the implementation of GDPR within SaTH, and provide support for the Trust to become compliant with GDPR

o Manage the population of the information asset register and offer advice and support to those Information Asset Owners (IAOs) and administrators.

o Provide and receive complex information relating to information breaches and IG queries

o Undertake factual investigations into information governance incidents and maintain a log of any incidents and remedial recommendations and actions

o To deliver all aspects of IG Training for all staff

o Provide administrative support where required which will include being the first contact within the IG Team, booking meetings with data subjects and managing the dedicated IG inbox

o To conduct spot check audits, Information Security Audits and Confidentiality audits.

About us

Our Poppy's Promise Commitment

We believe that compassionate care sits at the heart of everything we do. Every member of our team -- clinical or non-clinical -- plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.

We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care.

Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding.

By joining our team, you are committing to uphold these values -- ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.

Hospital Transformation Programme (HTP)

Our Service will relocate to The Royal Shrewsbury Hospital in 2028 as part of HTP. This move will bring specialist services together in a modern, purpose-built facility to improve patient care and team experience.

We are actively recruiting, and successful candidates will be expected to move with the Service in early 2028. The relocation will follow a formal management of change process, including full consultation and support for staff.

View full details of HTP