Head of IT

Head of IT

Circa - £90,000 - £110,000 + bonus + benefits

Hybrid working environment

Central London Based

Role summary

We are seeking a hands-on Head of IT to lead technology delivery, security, vendor performance and operational governance for a fast-growing professional services business (~250 people). The environment is stable day-to-day; the role focuses on introducing structure, consolidating the Microsoft estate post-acquisition, reducing technical debt, and building a scalable operating model that supports future growth.

Key responsibilities

Technology leadership & governance

• Own IT strategy, priorities, budget inputs, and delivery across BAU and change.
• Establish clear governance for risk, change, and technology decision-making.
• Maintain an up-to-date view of the IT estate (platforms, contracts, licensing, suppliers, security posture).

Microsoft estate consolidation & integration readiness

• Lead Microsoft 365 tenant consolidation (identity/email) into the primary tenant and decommission legacy tenants.
• Simplify and rationalise associated services (data shares, telephony contracts, tooling) where required.
• Create repeatable patterns for future acquisitions/integrations to avoid compounding complexity.

Service delivery & ITSM uplift

• Improve service operations beyond incident handling by introducing pragmatic:
• change control
• problem management
• continual service improvement
• Implement simple service metrics and reporting to drive reliability and reduce recurring issues.

People & stakeholder management

• Lead and develop a small internal team, setting clear objectives and raising capability over time.
• Act as the senior escalation point and communicate effectively with non-technical stakeholders.
• Partner with leadership (especially Finance and operations teams) to translate business needs into tech priorities.

Required experience & background (Essential)

• Led IT for an organisation of roughly 200–500 employees (or comparable complexity), ideally in professional services and/or regulated environments.
• Strong vendor/MSP management: SLAs, commercials, service performance, risk management.
• Hands-on technical credibility (recent): able to dive into complex issues when needed (without being first-line day to day).
• Experience implementing pragmatic IT service management: incident + change + problem management; service metrics and improvement cadence.
• Solid grounding in cybersecurity operations: identity, endpoint, monitoring, incident response; able to steer towards frameworks such as ISO 27001.
• Strong communicator with the ability to set priorities, explain risk, and drive adoption across the business.