Jira Developer, Leeds

ROLE PURPOSE:

As a Jira Developer, you will be responsible for managing and maintaining the Global Banking School ticketing platform to meet the needs of the GBS stakeholders.

ROLE and RESPONSIBILITIES:

• Configure and customise the JSM based on organisational needs.
• Design, develop, and implement custom Jira solutions.
• Configure Jira workflows, fields, screens, and permissions.
• Administer user accounts, roles, and permissions within JSM.
• Integrate Jira with other tools and systems.
• Implement and support ITIL-based processes: Incident, Problem, Change, and Service Request Management.
• Oversee and manage the incident management process within JSM.
• Implement and optimise service request workflows in JSM.
• Implement and manage change management processes within JSM.
• Ensure changes are documented, tested, and implemented with minimal disruption.
• Maintain an accurate inventory of IT assets using JSM’s asset management features.
• Track the lifecycle of hardware and software assets.
• Generate and analyse reports to evaluate the performance of the IT service desk.
• Provide insights and recommendations for continuous improvement.
• Ensure platform security, stability, and compliance.
• Provide Jira training and support to end-users and assist with necessary documentation.
• Sharing of good practice with stakeholders across GBS.

ESSENTIAL SKILLS and EXPERIENCE:

• Demonstrable relevant experience with Jira Service Management.
• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Proven experience as a Jira Service Management Developer.
• ITIL Foundation Certification, Atlassian Certified Professional, Jira Service Management Essentials.
• Familiarity with ITIL (Information Technology Infrastructure Library) principles.
• Strong technical skills around JIRA API’s and related automation.
• Proficiency in configuring and administering JSM.
• Knowledge of ITSM best practices and industry standards.
• Excellent problem-solving skills and attention to detail.
• Strong written and verbal communication skills.
• Ability to collaborate with cross-functional teams and departments.
• Ability to work independently as well as in a team environment.
• Ability to communicate technical information to non-technical users.

DESIRABLE SKILLS and EXPERIENCE:

Atlassian Certified Associate, Jira Certified Developer

Scripting and automation skills (e.g., JavaScript and PowerShell)