Retail Technical Support Lead - Digital Applications

Retail Digital Applications Technical Lead - Initially 4 months
Location: Fareham (Hybrid - 1 day per week onsite)
Rate: £350-£380 per day (Inside IR35)

Contract role for a 3rd line level technical support professional support the delivery, maintenance and optimisation of retail-facing digital technologies across a large retail estate in the UK and EMEA.

You'll be the go-to technical expert on mobile device management (MDM), in-store digital signage, audio systems, appointment booking tools, and other customer-facing platforms-ensuring a secure, consistent, and high-performing digital retail experience.

This is a hands-on, delivery-focused role involving technical leadership, stakeholder engagement, and cross-functional collaboration. You'll work closely with infrastructure teams, third-party vendors, and internal business users to keep systems running smoothly and to deliver smart, scalable improvements.

Key Responsibilities

• Manage a fleet of 2,500+ mobile devices across retail locations using MDM (eg Intune, JAMF)
• Handle app signing and certificate management for internal iOS deployments
• Maintain configuration policies and ensure device compliance
• Support core retail infrastructure including Wi-Fi (Meraki), audio systems and digital signage
• Act as the escalation point for complex incidents across mobile, app, and network platforms
• Collaborate with business and technical teams to shape and deliver technology solutions
• Own documentation, compliance tracking and operational reporting
• Contribute to project delivery and proof-of-concept trials for new in-store tech

What You'll Bring

• Strong experience with MDM platforms such as Intune, JAMF, or AirWatch
• Solid understanding of iOS device management and enterprise app deployment
• Experience working across both Mac OS X and Windows 10/11 environments
• Knowledge of basic networking principles and secure Wi-Fi setups
• Exposure to digital signage, in-store audio, or retail systems preferred
• Confident communicator with the ability to work across business and tech teams
• Experience working within an ITIL-aligned or service-led environment

If you're a tech-savvy, retail-experienced IT professional with a passion for improving digital operations-and you're available to start quickly-this contract offers a high-impact, visible opportunity.