Sales Account Manager

www.TheTechRecruiter.ai are delighted to have partnered with a fast-growing Managed Security Service Provider (MSSP) specialising in Microsoft Security solutions, who help organisations strengthen their cyber resilience and maximise value from their Microsoft investments.

We are looking for a Sales Account Manager to own and grow a portfolio of clients, building trusted relationships, driving revenue growth, and ensuring customers achieve measurable security maturity improvements. This a remote role that can be based anywhere in the UK.

Key Responsibilities

• Build, develop, and maintain strong, long-term relationships with customers, acting as a trusted advisor.
• Proactively review client environments and practices to ensure they are gaining maximum value from Microsoft security services and solutions.
• Identify growth opportunities within existing accounts and collaborate with the wider sales team to convert these into revenue.
• Educate customers on services, Microsoft security capabilities, and emerging threats to support informed decision-making.
• Develop, maintain, and deliver structured account plans for each customer, aligned to their business and security objectives.
• Articulate and track each customer’s cyber security maturity, providing guidance on improvement areas.
• Act as the primary point of contact for customer escalations, ensuring issues and complaints are resolved promptly and professionally.
• Work cross-functionally with internal teams to ensure consistent, high-quality service delivery.
• Gather customer feedback and advocate for improvements that enhance the overall customer experience.

Key Skills & Experience

• Proven experience in an account management and growth within cyber security.
• Strong organisational and planning skills, with the ability to manage multiple client accounts effectively.
• Ability to understand clients’ business objectives, challenges, and technical environments.
• Exceptional relationship-building skills, both with external clients and internal stakeholders.
• Excellent communication and interpersonal skills, with the ability to engage both technical and non-technical audiences.
• Strong verbal and written communication skills, including presentations and account reporting.
• A genuine passion for cyber security and the value that Microsoft security solutions bring to organisations.
• Commercial awareness with a proactive mindset for identifying and developing growth opportunities.

What’s on Offer?

• Competitive base salary and OTE of circa £150k
• 35 days holiday entitlement
• 5% pension contribution
• Private healthcare
• Employee assistance programme
• Remote working
• Personal development programme