Business Improvement Analyst

Business Improvement Analyst

Location: London

Salary: £41,000

Model:

Reporting to: Head of Marketing Intelligence & Tech Brand/Department: Marketing

ABOUT US

We are driven by service through PASSION, PEOPLE & PURPOSE. The Travel Corporation is made up of a team of individuals with a shared goal of delivering exceptional travel experiences that make a positive difference. We’re leading the way in responsible travel, unique rich local experiences, and are dedicated to making sure travel is easy and enjoyable. We’re seeking new talent to elevate our team and can’t wait to hear from you. Get in touch.

HOW YOU’LL WORK

We’re energized by all the opportunities of the new world and are proud of our inspiring global

workplaces. We look to inspire teamwork, collaboration, and passion for creativity.

We offer a flexible work environment - in person in exciting offices and virtually with leading technology.

Working together across markets, teams and disciplines ensures everyone has a voice and everyone is part of our industry-leading brands. Irrespective of where you are, we cultivate environments where everyone contributes and everyone flourishes.

PERKS

· After your first year, you get an annual travel credit of over £1,000 to travel on any one of our core travel brands.

· You also get 2 weeks a year where you can work from anywhere in the world, your choice.

· To grow – we offer a global training calendar, with a mix of virtual, in-person, and e-learning courses. Plus, we give up to £2,000 per year to support external learning and development courses that interest you and drive your passion.

· Giving back - we give you two paid work days each year to volunteer to make a difference in causes that are close to your heart too. We believe that travel is a privilege, but with that privilege comes the responsibility; to ensure we have a positive impact on the places we go, the people we meet, and the wildlife we enjoy. We ensure that travel is a force for good and that we MAKE TRAVEL MATTER®.

POSITION SUMMARY

The Business Improvement Analyst role is responsible for identifying, planning, and supporting the delivery of continuous improvement initiatives across TTC’s Customer functions. This role works cross-functionally to streamline processes, optimise marketing effectiveness, and support the adoption of data-driven practices. With a keen focus on operational efficiency, performance enhancement, and change enablement, the Business Improvement Analyst role plays a critical role in helping the business work smarter, faster, and more collaboratively. The ideal candidate is a ‘go-getter’ who possesses strong problem-solving skills, a passion for challenging the status quo and the ability to adapt quickly in a fast-paced, global, matrix management environment. The Business Improvement Analyst will play a critical role in collaborating with colleagues at all levels and from diverse backgrounds, understanding the business context, and working within a defined governance framework to support our Business Improvement Program and Value Creation Plans.

In this role you will be responsible for:

360 BUSINESS PROCESS MAPPING

· Map out ‘As Is’ business processes across Customer and Marketing functions

· Consult with the Head of Marketing Intelligence and Tech, Process Owners, Process Customers, and Process Stakeholders to determine improvement objectives and requirements

· Identify and problem-solve friction points, duplications, waste, inefficiencies and automation opportunities

· Model future-state (‘To Be’) business processes using clear workflow and operating model documentation

PROCESS OPTIMISATION AND EFFICIENCY

· Identify inefficiencies and bottlenecks across marketing operations, workflows and data processes

· Translate current state analysis into future state process designs

· Lead process improvement initiatives to drive automation, reduce duplication, and enhance business outcomes

· Own the end-to-end lifecycle of assigned improvement initiatives, from discovery through to implementation and review

CROSS-FUNCTIONAL COLLABORATION AND CHANGE ENABLEMENT

· Partner with teams across marketing, technology, data, and commercial functions to align improvement efforts

· Facilitate workshops, stakeholder sessions and working groups to design and implement improvements

· Coordinate pilot projects and process rollouts, tracking progress and results

· Support change management efforts to embed new ways of working and drive adoption

PERFORMANCE MONITORING AND OPPORTUNITY IDENTIFICATION

· Analyse key performance metrics and operational data to identify underperformance and improvement opportunities

· Develop business cases, prioritization frameworks and implementation plans aligned to business requirements

· Track initiative impact post-implementation, measuring efficiency gains, adoption and performance improvement

· Iterate and refine solutions based on outcomes and stakeholder feedback

GOVERNANCE AND STANDARDISATION

· Support the documentation, rollout and adoption of standard operating procedures

· Help enforce best practices and consistency across regions, brands, and functions

· Ensure initiatives align with strategic objectives, governance models and compliance frameworks

· Provide clear status updates, risk escalation, and recommend to senior stakeholders as required

PRODUCT MANAGEMENT – WORK MANAGEMENT TOOL (MONDAY.COM)

· Act as the Product Manager and owner for Monday.com within business

· Define and maintain the product vision, roadmap and prioritised backlog aligned to business priorities

· Own platform configuration, workflows, automations, templates and permission structures

· Gather and prioritise user requirements to improve usability, scalability and adoption

· Establish governance standards and best practices for platform usage

· Drive user enablement through training, documentation and ongoing optimization

· Act as the primary point of contact or Monday.com vendor management and platform related decisions

INNOVATION AND CONTINUOUS LEARNING

· Stay up to date on marketing operations, process optimisation trends and emerging tools

· Proactively identify innovative ways to improve how teams work

· Foster a culture of continuous improvement and learning across the organisation

Required skills: what you need to be considered

· Demonstrable experience in project/process/quality assurance and management

· Experience administering or product-owning workflow management tools (e.g. Monday.com)

· Background in marketing operations or digital campaign processes

· Competency in business process mapping tools such as MS Visio, Miro, or equivalent

· Strong analytical, communication and stakeholder management skills

· Ability to influence without authority in a matrix organisation

Preferred Skills: what will help you stand out

· Lean Six Sigma and/or Business Change Management qualifications

· Experience working in a business undergoing transformation or operating at scale

· Good understanding of regional and local data protection and Privacy laws

· Service orientated mindset with a strong customer focus

· Strong attention to detail and time management skills, with the ability to prioritise and manage competing demands.

· A proactive, innovative approach with a desire to continuously add value.

This is an exciting opportunity for the Business Improvement Analyst to hone their skills and gain experience within one of the world’s most exciting industries. We are looking for a dedicated and driven individual to be an integral part of our talented, passionate, and service-minded team. If you are interested in joining our supportive, fun and sociable environment, then we want to hear from you.