Transformation Project Manager

ABOUT US

At TTC, we are Enriching lives by connecting people and places. For over 100 years, we’ve been bringing the world closer together by crafting journeys that create lasting memories, lifelong friendships and meaningful cultural connections. Across more than 70 countries and our award-winning brands, we design and deliver travel experiences that go beyond sightseeing - they change perspectives. Behind every unforgettable journey is a passionate team making it happen. That’s where you come in.

OUR VALUES

Our values shape every hire we make and every team we build:

🌍 Value Every Voice — we put people first

🤝 Act with Integrity — we do what’s right

🧭 Explore Beyond Boundaries — we’re driven by curiosity

🎯 Own the Outcome — we take responsibility for our decisions

✨ Succeed Together — we’ve got each other’s backs

POSITION SUMMARY

TTC Tech is seeking an experienced and delivery-focused Technology Project Manager to lead

the Longitude Replacement project, a major transformation initiative focused on replacing a

critical legacy reservation platform for the Uniworld River Cruise brand, with a modern, scalable

off-the-shelf solution (iTravel Cruise).

The Longitude platform is currently a bespoke implementation that supports core business

capabilities across reservations, inventory, pricing, customer servicing and operational processes

for Uniworld. Its replacement will require close coordination across technology, product,

operations, finance, data, architecture and external delivery partners.

Reporting to the Head of PMO and working under the strategic direction of the VP Technology

for Uniworld, the successful candidate will provide hands-on leadership across the full project

lifecycle, from mobilisation and detailed planning through design, build, integration, data

migration, testing, implementation and operational transition.

This role requires someone with demonstrable experience delivering complex enterprise technology, reservation, booking, ERP, CRM, transactional platform or legacy system replacement projects. The successful candidate must be comfortable operating across multiple workstreams, managing significant dependencies and translating strategic direction into a clear, controlled and executable delivery plan.

The Project Manager will be accountable for delivering the project to agreed scope, time and budget while ensuring that technology outputs translate into operational readiness, measurable business value and realise the benefits committed in the business case

KEY RESPONSIBILITIES

End-to-End Project Delivery

Lead the Longitude Replacement project from mobilisation and planning through design, build, integration, data migration, testing, deployment, hypercare and value realisation. This is an exciting transformation initiative that will see the replacement of a legacy reservation system for our river cruise brand with an off-the-shelf cloud-based solution.

Integrated Planning, Scope, Schedule & Budget Control

Develop and maintain the integrated project plan, milestones, roadmap and critical path, managing delivery against agreed scope, timeline, resources and budget.

Technical Coordination

Coordinate delivery across architecture, product, engineering, integration, infrastructure, security, data and operational teams, ensuring technical decisions and dependencies are visible, understood and managed.

Data Migration & Reconciliation

Working under the Head of Tech PMO, and a dotted line into the Brand VP of Technology, oversee the development and execution of the data migration strategy, including data cleansing, mapping, validation, reconciliation, mock migrations and final cutover.

Cross-Functional Team Leadership

Mobilise and lead matrixed delivery teams across Technology, Product, Operations, Finance, Data, Customer Service and the wider business, ensuring clear accountability and delivery momentum.

Stakeholder & Vendor Management

Build trusted relationships with sponsors, senior stakeholders and external delivery partners, holding all parties accountable for agreed outcomes, quality, deliverables and timelines.

Governance, Reporting & Delivery Methodology

Apply TTC Tech’s PDLC and the appropriate Agile, Waterfall or hybrid delivery approach, maintaining accurate reporting, RAID logs, change control, decisions and financial updates for PMO and executive forums.

Risk, Issue & Dependency Management

Proactively identify and manage project risks, issues, technical dependencies, resource constraints and critical decisions, ensuring timely escalation and effective mitigation.

Testing, Cutover & Operational Readiness

Coordinate system, integration, regression, performance and user acceptance testing, alongside training, business readiness, cutover planning, go-live and hypercare.

Benefits & Continuous Improvement

Ensure the new platform delivers measurable improvements in scalability, resilience, operational efficiency and customer experience while contributing to improvements in TTC Tech’s delivery practices.

KEY INDIVIDUAL TRAITS

• Structured & Delivery-Focused - Brings control, discipline and clarity to complex projects without creating unnecessary bureaucracy.
• Technically Curious - Understands complex technology delivery sufficiently to challenge assumptions, identify dependencies and ask the right questions.
• Outcome-Oriented - Maintains focus on business outcomes, operational readiness and value rather than project activity alone.
• Strong Leadership & Ownership - Takes accountability for delivery and actively drives decisions, actions and issue resolution.
• Stakeholder Influence - Able to engage, influence and challenge senior stakeholders, securing alignment and timely decisions.
• Calm Under Pressure - Operates effectively in high-pressure environments involving ambiguity, changing priorities and critical delivery deadlines.
• Communication & Gravitas - Communicates clearly and credibly with executives, sponsors, delivery teams and third-party partners.
• Attention to Detail - Maintains reliable project plans, governance, financial tracking, actions, risks, dependencies and decision records.
• Commercial Awareness - Understands vendor commitments, budgets, contracts, delivery milestones and the financial implications of project decisions.

YOUR EXPERIENCE AND EXPERTISE

Essential Experience

• 5+ years’ experience delivering complex technology projects within matrixed or transformation environments.
• Proven experience delivering enterprise platforms, reservation systems, booking systems, ERP, CRM, transactional systems or major legacy technology replacements.
• Experience managing projects across the full delivery lifecycle, including discovery, design, build, integration, data migration, testing, cutover and hypercare.
• Strong experience managing complex integrations and dependencies across multiple systems and technology teams.
• Experience leading data migration activities, including planning, validation, reconciliation and cutover.
• Experience working in a matrixed organisational model and co-ordinating with product, engineering, architecture, data, security, testing and operational teams.
• Strong project governance, planning, budget management, RAID management, change control and executive reporting experience.
• Experience managing external vendors, systems integrators or software delivery partners.
• Proficiency with project and delivery tools such as Monday.com, Jira, Confluence and Excel or equivalent platforms.

Highly Desirable Experience

• Experience delivering reservation, travel, booking, inventory, pricing or customer servicing platforms.
• Experience replacing complex legacy or business-critical operational systems.
• Experience in travel, hospitality, retail, eCommerce or other high-volume transactional environments.
• Experience with Software-as-a-Service platforms, configurable commercial products or systems integration programmes.
• Experience managing complex cutovers where legacy and replacement systems may need to operate in parallel.
• Experience coordinating operational readiness, training and business process change.
• Experience working in a private-equity-backed or fast-paced transformation environment.

TRAVEL & OTHER REQUIREMENTS

• Flexibility to work irregular hours where needed to accommodate international stakeholders or offshore delivery teams.
• Ability to operate effectively in a fast-paced, private-equity-backed transformation environment.