Assistant Practice Manager - General Practice

Job description

Job responsibilities

Main Responsibilities

• Provide day-to-day operational leadership across both practice sites.

• Act as a succession post for the Business Manager, with long-term leadership development.

• Oversee all IT systems, digital tools, and data reporting to support operations and performance.

• Lead on HR functions including recruitment, induction, performance management, and training.

• Maintain and improve Health & Safety standards and regulatory compliance.

• Coordinate patient communications, manage complaints and feedback professionally.

• Ensure CQC, Information Governance, and quality standards are met and maintained.

• Support financial reporting including Enhanced Services, QoF, LCSF and payroll cover.

• Support the Finance Administrator to ensure an understanding of the financial processes, including payroll, and provide cover in staff absences.

• Liaise with internal and external stakeholders, ensuring smooth communication and collaboration.

• Deputise for the Business Manager as required, maintaining continuity of operations.

Please refer to the attached job description for full details.

Person Specification

Experience

• Demonstrated experience in a supervisory or management role.
• Experience in HR management, including recruitment, induction, conduct and performance.
• Experience managing IT systems and using data for reporting.
• Experience in financial management.

• Involvement in complaint handling and quality improvement initiatives.
• Previous experience working in a GP practice or NHS setting.
• Use of TPP SystmOne or similar clinical software.
• Understanding of NHS financial claims and payroll systems.

Knowledge and Skills

• Strong numeracy and analytical skills.
• Excellent IT proficiency (Word, Excel, Outlook).
• Ability to interpret and present operational data.
• Clear and effective written and verbal communication skills.
• Excellent interpersonal and team leadership abilities.
• Capacity to work independently, manage multiple demands, and meet deadlines.
• Problem-solving mindset with a proactive approach.
• Sound understanding of the operational workings of a primary care environment.
• Awareness of key national healthcare policies and their impact on general practice

• Familiarity with NHS data reporting tools (e.g. Raidar, CQRS).
• Knowledge of CQC standards and Information Governance (IG) requirements.
• Experience facilitating staff training and development.
• Understanding of NHS financial systems, payroll, and budgeting processes.
• Awareness of local population health needs and priorities.

Qualities and Attributes

• Professional, confident, and calm under pressure.
• Assertive yet empathetic approach to staff and patient issues.
• Flexible and adaptable to the changing needs of the practice.
• Highly organised and detail-oriented.
• Committed to personal growth and succession into a leadership role.
• Professional, confident, and calm under pressure.

• Demonstrates strategic thinking and long-term planning capability.
• Enthusiastic about innovation and service improvement.

Qualifications

• A-level standard of education.
• Evidence of continued professional development in management or healthcare.

• Postgraduate education or management qualification.
• HR or IT certification (e.g. CIPD, ITIL).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Vernon Medical Centre

Address

13 Vernon Street

Derby

Derbyshire

DE1 1FW

https://www.vernonstreetandthelanes.co.uk/practice-information/