Assistant Practice Manager

Job summary

To support the Practice Manager in managing the non-clinical side of the business, thereby enabling the Practice to meet its agreed aims and objectives within a profitable, efficient, safe and effective working environment.

Main duties of the job

You will be responsible for the line management of the admin team and assisting thePractice Manager in ensuring the Practice achieves its annual financial targets. Monitoring of recalls and coding will also be an essential part of the role.

You will act as IT Champion for the Practice and support the team in any training required to ensure they are proficient in its use.

You will act as the point of contact for the contractors used in the maintenance of the premises.

You will be responsible for the collection and analysis of patient feedback, ensuring the Practice is meeting the needs of its population.

You will assist the Practice Manager with the recruitment of new non-clinical team members, and ensure that annual training for all staff is completed and up to date.

You will assist with audit work as directed by the Partners/Practice Manager and minute the weekly meetings.

About us

The Village Surgery team consists of around 30 employees, covering a wide range of roles. From Salaried GP's to Practice Nurses, Advanced Nurse Practitioners, HCA's, Nurse Associates & Phlebotomists to Care Navigators, Pharmacists, Care Co-ordinators and Social Prescribers, the extent of the team is far reaching and intricate and offers a plethora of services to the population of Thurcroft.

It is a Practice with a very positive reputation, both in terms of its patient's views and the many NHS staff members who are keen to join us. General Practice is an extremely busy environment and team work is essential. Our patients are our priority and we all do the best we can to offer a quality service to our population.

Joining our team will mean you will be expected to have the same drive to succeed, and in return you will become a member of this very friendly, supportive family

Job description

Job responsibilities

Job Summary

The Assistant Practice Manager will support the Practice Manager with the general day to day running of the Practice.

To be involved in the management and development of the non-clinical Practice staff

Act as line Manager to the Reception Manager, Practice Secretary and the Admin Team.

To be responsible for the maintenance of the practices clinical and other computer systems.

Supporting the Practice Manager with administrative task.

Duties and Responsibilities

To be aware of national, local and Practice quality standards for chronic disease management.

Organising premises maintenance as required using agreed contractors.

To be responsible for the collection and collation of data and feedback about patients needs and satisfaction.

I.T. Champion

Supporting the Practice and Practice Manager in maintaining its CQC rating.

Supporting the Practice Manager to achieve QOF targets.

Human Resources

Assisting the Practice Manager with the recruitment and interviewing of all non-clinical staff.

Managing the mandatory training for all staff ensuring this has been completed in a timely manner.

Organisational

Opening the surgery

Act as liaison with with the contract cleaners.

Supporting the Practice Manager to organise the flu clinics and coordinate staffing.

Assist with Accurx messaging and health campaigns.

Data Management

To oversee and monitor the EDI links workload.

IM & T

To support the Reception Manager in the training of current and new Practice staff on the use of the Clinical System.

To provide first line technical support for IM & T issues. Full support is provided by the ICB IM & T Support Desk or the clinical system supplier. First line technical support may include such issues as:

Simple Windows configuration problems

System One difficulties

Scanner and printer configuration queries

Scanner and printer consumables stocking and installation

To liaise with the ICB IT or clinical system suppliers support department to resolve other hardware and software issues.

To maintain an equipment log ensuring that ICB and Practice owned equipment is readily identifiable.

To be Smart Card Sponsor for the practice alongside the Practice Manager.

To ensure the Practice website is maintained and kept up to date.

Welfare

Ensuring lunch is organised for any meetings requiring refreshments.

Organising collections for members of staff when leaving.

Working Relationships

To work as a flexible member of the team to ensure the smooth running of the practice, providing support to other team members when necessary.

Equality and Diversity

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers, and colleagues.

Behaving in a manner which is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings, priorities and rights.

Personal / Professional Development

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/ or professional development.

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Training may need be undertaken outside of normal practice hours, and off site.

Quality

Alert other team members to issues of quality and risk.

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Work effectively with individuals in other agencies to meet the patients needs.

Effectively manage own time, workload, and resources.

Assist the Practice Manager with auditing data.

Communication

Communicate effectively with patients and carers as required.

Communicate effectively with the Practice Manager and the Practice team, as required, on a daily basis.

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health and Safety

All employees are subject to the requirements of the Health and Safety at Work Act. The postholder is required to ensure, as an employee, that their work methods do not endanger other people or themselves.

Assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health and Safety Policy, to include:

Using personal security systems within the workplace according to Practice guidelines.

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.

Making effective use of training to update knowledge and skills.

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

Reporting potential risks identified.

General Terms and Conditions

All employees are employed on an initial assessment basis.

All employees must comply with the practices opportunities policy, and must not discriminate on the grounds, race, colour, ethnic or national grounds, sex, marital status, disability or any other grounds that cannot be shown to be justifiable.

This Job Description may be reviewed in the light of changed service needs and developments. Any changes will be fully discussed with the postholder. The postholder may be required to carry out other duties appropriate to the grade of the post.

Person Specification

Experience

Essential
  • Previous experience of working in an NHS environment
Desirable
  • Previous experience of working in Primary Care

Qualifications

Essential
  • GCSE Grade A-C in Maths & English
Desirable
  • NVQ Level 3 or above in Health & Social Care related subjects
  • NVQ Level 3 or above in Management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Village Surgery

Address

24-28 Laughton Road

Thurcroft

Rotherham

South Yorkshire

S66 9LP


Employer's website

https://www.thurcroftsurgery.co.uk/

Company
The Village Surgery
Location
Rotherham, United Kingdom S66 9LP
Employment Type
Permanent
Salary
Negotiable
Posted
Company
The Village Surgery
Location
Rotherham, United Kingdom S66 9LP
Employment Type
Permanent
Salary
Negotiable
Posted