Administrative Assistant Apprenticeship

We are looking for a highly organised and detail oriented Administrative Assistant to join our telecoms team. The successful candidate will be primarily responsible for creating, checking, and sending order forms for telecom services and products, ensuring that all information is accurate before submission. This role is vital to maintaining smooth operations and excellent customer service.

Main Responsibilities:

Order Form Management:

• Create and prepare order forms for telecoms services and products (VoIP, broadband, mobile, hosted PBX, SIP, etc.).
• Carefully review all details for accuracy, including customer information, service plans, and pricing
• Send order forms to customers, suppliers, or partners within agreed time frames
• Track order form progress and follow up as required to ensure timely completion

Data Accuracy & Compliance:

• Double-check all documentation to ensure compliance with company processes and telecom regulations
• Maintain detailed and organised records of all order forms and related correspondence
• Identify and resolve discrepancies or missing information before submission

Customer & Supplier Liaison:

• Communicate with customers to confirm order details and requirements
• Work with suppliers and internal teams to ensure smooth order processing and service activation
• Provide updates to customers regarding the status of their orders

General Administrative Support:

• Assist with invoicing and processing of purchase orders related to completed order forms
• Update CRM and internal systems with order details and progress notes
• Support the wider team with administrative tasks as required

Billing & Finance:

• Update and manage Direct Debits for customer accounts
• Add new customers to the billing portal and ensure records are accurate
• Take customer payments and log them in the system
• Support the finance team by reconciling order form charges with invoices

• Communication skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Team working

• English GCSE, grade 4 (Desired)
• Maths GCSE, grade 4 (Desired)