IT Support Apprenticeship - Hazeley

The Woodlands School are looking for a new IT Support Apprentice. You will be studying toward your Information Communications Technician apprenticeship L3.

Role

As an Apprentice, you’ll work on a wide range of technology - laptops, tablets, interactive classroom screens, cloud platforms, and security systems - while supporting staff and students.

Day-Day Responsibilities:

Helpdesk & User Support
Respond promptly to IT queries via helpdesk, email, phone, and in person.
Triaging and resolving basic issues; escalate more complex ones to the IT Manager.
Provide occasional support at school events (evenings/out-of-hours).
Hardware & Software Maintenance
Set up and maintain laptops, desktops, tablets, peripherals, AV systems, printers, and ID/badge systems.
Ensure timely installation of OS updates, anti-virus, and software patches.
Monitor asset inventory and manage records accurately.
Network & Infrastructure Support
Assist with basic network troubleshooting and maintenance tasks under supervision.
Support remote access and mobile device connectivity.
Documentation & Compliance
Log tickets and maintain documentation in the helpdesk system, including resolutions and procedures.
Produce simple user guides and contribute to the ICT knowledge base.
Adhere to GDPR, Child Protection, Safeguarding, Health & Safety policies.

Training & Development:

Commit to off-the-job training (20% of working hours) toward apprenticeship standard with Babington College.
Attend regular reviews with assigned trainer and IT Manager if required.

Please note this school is term time only.

Training

Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. As one of the UK's largest and longest-established apprenticeship and training providers, we're proud to help organisations and individuals unlock their potential, and make skills really work for them. Upon completion of this 15 month Apprenticeship, you will have obtained your Information Communications Technician apprenticeship L3 Apprenticeship.

There is a possibility of being offered a full time role after successful completion of the apprenticeship.

Apprenticeship Standard: Information communications technician (level 3)
Training Provider: BABINGTON BUSINESS COLLEGE LIMITED
Working Week: Mon-Thu 8am-4pm, Fri 8am-3.30pm. Term Time Only and INSET Days.
Expected Duration: 1 Year 6 Months
Positions Available: 1
Closing Date: Friday, 15th May 2026
Start Date: Saturday, 30th May 2026

Desired Skills

Communication skills
IT skills
Problem solving skills
Logical

Qualifications

English GCSE, grade 4-9 / Equivalent (Essential)
Maths GCSE, grade 4-9 / Equivalent (Essential)

About the Employer

The Woodlands School

The Woodlands School is a specialist provision for children and young people with Autism or Social Communication Difficulties Disorder with associated learning difficulties. As an autism provision all of our students have a diagnosis of Autism. We have three Campuses in Milton Keynes. Our Primary Department is sited at Hertford Place in Bletchley. The Middle and Upper Departments are at Hazeley and a further secondary campus at Galley Hill.

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