IT Field Engineer

IT Field Engineer – Three Legged Cross – £26,000–£34,000 DOE

Our client is a long-established Telecoms and IT provider supporting businesses across Dorset and Hampshire. They are now seeking a motivated IT Field Engineer to join their growing team.

This role of IT Field Engineer offers a varied mix of on-site support, project implementation, and solution design across a wide range of IT and telecoms products. You will play a key role in planning, installing, and supporting solutions, ensuring projects are delivered on time, on budget, and to the highest standard of customer satisfaction.

Key Responsibilities

• Install and configure IT and Telecoms solutions.
• Onboard customers onto managed support services.
• Provide both remote and on-site technical support.
• Plan and manage installation projects end-to-end, including surveys, statements of work, and handover.
• Assist sales and customers with technical solution design and recommendations.
• Maintain accurate project and service records via CRM/ticketing systems.
• Identify and drive technical sales opportunities.

Essential Skills & Experience

• Strong knowledge of configuring routers, switches, and firewalls.
• Experience installing IT hardware and services.
• Skilled with virtual environments, including disaster recovery.
• Expertise in Azure and virtualised cloud services.
• Hands-on experience with Wi-Fi installation and configuration (Ruckus & Ubiquiti/Unifi preferred).
• Cloud telephony design and implementation.
• Knowledge of SIP, broadband, and LAN infrastructure (testing, terminating, and design).
• Experience with CRM/ticketing systems.
• Full UK driving licence.
• Excellent communication and planning skills.
• Professional, proactive, and customer-focused approach.

Desirable Skills & Certifications

• Microsoft Cloud, Server (2012–2022), and Security (Defender) experience/certifications.
• Networking certifications (CCNA, Fortinet, Netgear).
• VMware/Hyper-V experience.
• PC/Laptop build and fault diagnosis.
• Router/firewall configuration (Draytek & FortiGate preferred).
• VOIP telephony solutions.
• Project management qualifications/experience.
• ConnectWise Manage CRM experience.

Benefits

• Salary: £26,000–£34,000 DOE
• Company vehicle
• 23 days holiday + bank holidays, rising to 25 after 2 years
• Opportunities for certification and career development

IT Field Engineer, Azure, IT Support,