Sales Office Supervisor

Our client, a wholesale distributor, is seeking a dynamic and organised Sales Office Supervisor to join their team in Verwood.

The successful candidate will play a crucial role in overseeing various managerial, project-based, day-to-day tasks and support a small team of Sales Administrators.

Key Responsibilities of the Sales Office Supervisor:

Managerial:

• Recruit, train, and mentor team members and ensuring the phone lines are covered.
• Monitor and record annual leave and absence.
• Inclusion in company, sales, and operations meetings.
• Ensure month-end invoicing is completed in a timely manner.
• Liaise with the software company to address issues, perform maintenance, and implement new functions when necessary.

Project Based:

• Understand and oversee tender contracts and 'extracurricular' customers (2, 3 accounts).
• Oversee customer consignment stock.
• Maintain showroom and ensure its proper maintenance.
• Run regular and ad hoc reports, including sales value and volume, stock status, backorders, stock clearance, and margin-related reports.

Tasks:

• Oversee administration of price changes, such as customer order updates.
• Create and maintain trade price lists by brand.
• Monitor and understand bespoke system elements, e.g Automatic customer invoicing.
• Be aware of inbound brand deliveries, running and preparing a report on new available customer orders.
• Handle all inquiries and reservations related to hotel accommodation, including obtaining corporate rates, and dinner reservations.
• Oversee office phone group maintenance, including managing out-of-hours messages.
• Ensure various Sales Office Administrator reports are run and those for other departments are processed where applicable.
• Ensure all sales order processing and customer account maintenance are met.
• Answer customer, consumer, and brand inquiries.
• Ensure the daily system backup is run.

Key Skills & Requirements of the Sales Office Supervisor:

• Proven experience in a managerial role.
• Excellent organisational and leadership skills.
• Strong communication and interpersonal abilities.
• Attention to detail and ability to multitask.
• Proficiency in using relevant software and systems.
• Knowledge of sales processes and customer service.