Transformation Project Manager

Location

1-2 days located in our Support Centre per week, the rest of the week working from home. 

Why The Works?

10th Best Big Company to Work For 2024 - 'Best Companies'

We don’t just sell products. We inspire reading, learning, creativity and play.

The Works. It literally means everything. And whatever your story or background, we’re all about unlocking imagination and making creativity accessible to everyone. Whether you’re engaging with customers on the frontline or supporting our colleagues behind the scenes, your impact can be profound and far-reaching.

This is more than toys and books and art supplies. This is about inspiring people to read, learn, create and play. So, with the right passion, it all starts with you.

Become a Transformation Project Manager

Working hand in hand with business functions across the organisation, the Transformation Project Manager translates strategic priorities into projects and activities that drive meaningful change. You will support the business in delivering its strategic objectives by promoting a transformation mindset, embedding change into BAU and actively engaging stakeholders at all levels to accelerate lasting impact.

This role will initially support the successful delivery of the Digital transformation, a large-scale change involving multiple projects. You will be responsible for coordinating the overall delivery plan - ensuring alignment across all elements, managing interdependencies, and driving adoption so the transformation is fully embedded into business-as-usual (BAU) and delivers long-term value.

Your Mission

Project Delivery

• Collaborate with IT and digital teams to identifytechnology requirements for projects, ensure alignment with deliverytimelines, and integrate project planning with the broader IT roadmap.
• Proactively manage project risks, issues, anddependencies, ensuring timely mitigation and transparent communication.
• Lead lessons learned reviews and closure reporting tocontinually improve delivery capability.

• Support PMO activities where required, including governance processes, investment approvals, and portfolio reporting to ensure transparency and alignment with organisational strategic drivers.
• Assist with portfolio planning and prioritisation where required, helping to evaluate initiatives and maintain accurate reporting for senior stakeholders.

Governance & Reporting

• Maintain accurate and up-to-date records in portfoliomanagement tools including RAID logs, change control, and action trackers.
• Manage governance structures, financial oversight, andreporting cycles to provide transparency and accountability.
• Deliver timely, clear reports and presentations tosenior leadership and executive boards.

Strategic Alignment & Benefits Management

• Ensure the Digital transformation and other projectssupports organisational strategic drivers with clearly defined goals andsuccess metrics.
• Track benefits realisation and key outcomes throughoutthe project lifecycle, reporting progress to stakeholders.
• Collaborate with finance and business partners tomanage budget, resources, and delivery trade-offs.

Stakeholder Engagement & Leadership

• Build strong relationships with project sponsors,senior leaders, and delivery teams.
• Build and lead high-performing, cross-functionalproject teams, establishing effective ways of working to drive delivery,and support continuous improvement.
• Engage and influence stakeholders at all levels toensure alignment and maintain momentum.
• Coach and support teams to raise project deliverycapability and embed transformation principles.
• Navigate complex stakeholder landscapes acrossbusiness and technical teams to drive the successful delivery of yourassigned projects.

Change Culture & Continuous Improvement

• Champion and embed a positive change culture thatencourages innovation and value-led approaches.
• Promote adoption of new ways of working and supportbehaviour change initiatives.
• Provide peer support across programmes to shareknowledge and best practices.
• Champion change adoption and embed a culture of continuous improvement across all projects, supporting teams to embrace new systems, processes and behaviours.

• Own end-to-end delivery of the Digital transformation, taking accountability for multiple projects from initiation through to embedding sustainable change into BAU.
• Manage additional projects as required, ensuring alignment with strategic drivers and successful delivery
• Develop and maintain comprehensive project plans, tracking milestones and ensuring cross-functional coordination.

Skills/Behaviours That Will Set You Apart

• At least 3 years’ experience in project or programmemanagement, preferably within business transformation or changeenvironments.
• Proven record managing complex projects acrossmultiple functions and stakeholders.
• Strong strategic thinking with an outcome-focused,structured approach to problem-solving.
• Excellent senior stakeholder management andinfluencing skills, comfortable engaging C-suite executives.
• Proactive, adaptable, and able to manage ambiguity andshifting priorities.
• Solid financial management skills including budgeting,forecasting, and cost control.
• Proactive identification and resolution of risks, issues, and dependencies.
• Excellent communication skills, able to clearly explain and summarize complex information.
• Collaborative leadership and coaching skills, with aproven ability to build high-performing teams and develop organisationalcapability.
• Data-driven mindset with good analytical and reportingskills.
• Familiarity with project management tools (e.g.,Monday.com, MS Project) and Microsoft Office suite.
• Knowledge of change management principles andexperience supporting adoption of new ways of working.
• Experience in retail sector preferred.
• Experience delivering digital transformationinitiatives, driving both technology and business change is preferred.
• Relevant certifications such as APM Practitioner, PMP,PRINCE2, or Agile methods are advantageous.

Our PERKS really are ‘The Works’