NOC Team Leader

Role: NOC Team Leader

Salary: £50,000

Location: London

Duration: Permanent

Key Essential Skills:

• 5+ year experience as a hands on NOC Team Leader
• Strong experience working with Control-M (batch monitoring) or other job management tools
• Extensive experience in NOC operations, including monitoring tools (SolarWinds) and incident management.
• Experience working in a technical role within an Managed Services environment.
• Experience of managing shifts to ensure full cover, ideally with 24/7 experience.
• Knowledge of networking fundamentals (eg, LAN, WAN, VPN, TCP/IP).
• Proven capability in endpoint management and troubleshooting.
• Exceptional problem-solving skills and a proactive approach to issue resolution.
• Exceptional communication skills - both written and verbal.
• Strong leadership and team management experience.
• Knowledge of ITIL frameworks and best practices.
• An ability to explain technical content to non-technical audiences.

Desirable Skills:

• Knowledge & Support of Wintel systems (Windows Server, Active Directory, etc.).
• Certifications such as CCNA, ITIL Foundation Certification, Microsoft Certified: Azure Administrator Associate (or equivalent Wintel certifications).
• Approachable and pro-active with excellent interpersonal skills, experience building inter team relationships.
• An ability and interest in understanding new technologies and integrating them into existing workflow and processes.
• A genuine interest in continuous improvement with excellent analytical skills to spot and progress improvement opportunities within the team.

Overview:

We are looking for a hands on NOC Team Leader with over 5 years' experience to oversee and streamline the NOC/Computers Operators team for a leading banking organization. This is a hands on role and the successful candidate will be playing a crucial role in managing a team of 8 to ensure system uptime, incident response, and operational efficiency. This position offers an exciting opportunity to work at the forefront of technology in the financial sector, providing mission-critical support within an SLA driven environment.

Role & Responsibilities:

• Lead the NOC team, ensuring high availability and performance of banking systems and services.
• Monitor infrastructure, applications, and endpoints for performance, reliability, and security using advanced tools.
• Manage incident escalation and resolution processes to minimize downtime and ensure SLA adherence.
• Collaborate with cross-functional teams to drive root cause analysis and preventive measures.
• Develop and implement operational procedures, documentation, and training for NOC staff.
• Act as the primary point of contact for the NOC for critical incidents and escalations during on-call rotations.
• Rota management and shift cover

Outline Thebes Group:

Thebes, a seasoned IT Managed Service provider with a 19-year track record, offers fast, flexible, and value-driven solutions, tailored to propel your organization into the next phase of its IT journey. Our unique Assured Outcome Provider (AOP) methodology prioritizes quality service, industry-leading solutions, and tangible ROI over conventional metrics like headcount and price lists. In our commitment to putting your needs first, we specialize in strategic IT consultancy, efficient project execution, ITaaS management, and staffing augmentation with our network of skilled professionals.

What sets us apart is our proficiency in harnessing cutting-edge AI and Cloud technologies for cost optimization, ensuring that your IT infrastructure not only meets but exceeds expectations. We don't just deliver services; we curate digital solutions that align seamlessly with your business objectives. With a relentless focus on delivering outcomes, we do things for you, not to you, constantly adding value to your operations. Trust Thebes to be your partner in achieving IT excellence, where innovation and efficiency converge for unparalleled success.