Salesforce Developer - Migration & AI Service Cloud Specialist

Role: Salesforce Developer - Knowledge Migration & AI Service Cloud Specialist

Location: Hybrid (UK/Remote)

Duration: 6-12 months

Start: ASAP

Key Essential Skills:

• Proven experience with Salesforce Service Cloud migrations and consolidations at scale
• Hands-on expertise deploying Salesforce Einstein for Service Cloud (agent efficiency, automation)
• Implementation experience with Agentforce AI Chatbots
• Multi-channel platform integration (WhatsApp, Facebook, etc.)
• Experience working in blended teams (internal + contractors) with milestone and SOW-based delivery
• Strong stakeholder engagement; able to translate technical needs to business requirements
• Salesforce certifications highly beneficial (Service Cloud, Einstein, Application/Technical Architect)

Desirable Skills

• Strong stakeholder engagement and relationship management
• Exceptional communication (able to translate complex technical concepts for non-technical audiences
• Analytical thinker with strong problem-solving skills
• Highly organized; adept at managing timelines, deliverables, and rapid priorities
• Resilient and adaptable in dynamic environments

Overview:

We are seeking an experienced Salesforce Developer (Migration & AI Specialist) to join a major Salesforce Service Cloud transformation. This is a strategic, hands-on role with responsibility for leading knowledge migration, deploying Salesforce Einstein AI, implementing Agentforce chatbots, and enabling multi-channel digital engagement.

The project is already in flight, with Salesforce licensing secured and pilots completed. You will be joining a blended delivery team (internal Salesforce specialists + contractors), responsible for designing and delivering end-to-end Salesforce, Middleware, and digital channel solutions mapped to outcome-based milestones.

Role & Responsibilities:

• Lead end-to-end migration and consolidation of knowledge bases into the unified Salesforce Service Tenant
• Architect and deploy Service Cloud AI features, including Einstein and Agentforce automation
• Drive integration and rollout of multi-channel solutions (WhatsApp, Facebook, and other messaging platforms)
• Partner with internal stakeholders and contractors to scope, design, and deliver milestone-driven solutions
• Ensure technical delivery aligns with outcome-based SOW commitments; map milestones to agreed payment schedules
• Provide best practice guidance and technical governance throughout delivery

Outline Thebes Group:

Thebes, a seasoned IT Managed Service provider with a 19-year track record, offers fast, flexible, and value-driven solutions, tailored to propel your organization into the next phase of its IT journey. Our unique Assured Outcome Provider (AOP) methodology prioritizes quality service, industry-leading solutions, and tangible ROI over conventional metrics like headcount and price lists. In our commitment to putting your needs first, we specialize in strategic IT consultancy, efficient project execution, ITaaS management, and staffing augmentation with our network of skilled professionals.

What sets us apart is our proficiency in harnessing cutting-edge AI and Cloud technologies for cost optimization, ensuring that your IT infrastructure not only meets but exceeds expectations. We don't just deliver services; we curate digital solutions that align seamlessly with your business objectives. With a relentless focus on delivering outcomes, we do things for you, not to you, constantly adding value to your operations. Trust Thebes to be your partner in achieving IT excellence, where innovation and efficiency converge for unparalleled success.