Entry Level IT Support Technician

thefutureworks are excited to offer an opportunity for someone looking to start or grow a career in IT support. This role is based in Scarborough at Coventry University Scarborough Campus and would suit someone with a passion for technology, good people skills, and a willingness to learn. Training and support will be provided to help you develop in the role.As an Entry Level IT Support Technician, you'll be part of a team helping staff with their everyday technology issues. You'll provide first-line technical support, assisting users with computers, laptops and other devices to keep everything running smoothly.What you'll be doing* Responding to IT support requests and helping users resolve issues in person when they cannot be fixed remotely* Assisting staff with common technology problems* Troubleshooting hardware and software issues on computers, laptops, and other devices* Helping with basic diagnostics, repairs, and upgrades on desktops, laptops, tablets, and mobile devices * Learning from experienced colleagues while developing your IT support skillsAbout you* An interest in IT, technology, and problem solving* Basic familiarity with computers, laptops, or mobile devices* A logical approach to figuring out technical problems* Friendly and confident communication skills when helping others face-to-face* Willingness to learn and develop new technical skillsThis is a great opportunity for someone starting out in IT who enjoys helping people and wants to gain hands-on experience in a supportive environment.Additional informationHours 08:30 - 17:00 Monday to Friday with one hour lunchLocation - Scarborough YO11 2JWTemp to Perm opportunityAt thefutureworks, we are deeply committed to providing outstanding service while championing equality, diversity, and inclusion in every step of our recruitment process. Each application is reviewed with care and attention to your unique experience, skills, and achievements. If your application is shortlisted, a friendly member of our team will be in touch within 48 hours.