2nd /3rd Line Support Technician

Our client is a leading IT managed service provider are currently looking for a 2nd line support person. They are seeking a talented 2nd /3rd Line Support Technician to join their team to play a key role in providing technical support and project delivery to customers.

• Strong experience with Active Directory, Office 365, Windows 10 and above, Windows Server 2012-22, and networking equipment (routers, firewalls, switches)
• Experience of using cyber security products including AV, email security, firewall configuration
• Project delivery including PC / laptop installation, server installation, firewall, switch, wireless configuration and installation, network health checks
• Excellent problem-solving abilities, with a logical, analytical approach
• Clear and effective communication skills (both written and verbal) for working with clients and internal teams
• Ability to prioritise and work independently in a fast-paced environment
• Previous experience in a 2nd / 3rd Line technical role
• Familiarity with help desk ticketing systems and remote support tools
• Experience in a Managed Service Provider (MSP) environment would be advantageous but is
• Troubleshoot and resolve customer desktop, server, and infrastructure-related issues
• Manage incoming support tickets, ensuring timely and efficient resolutions
• Working on more complex problems when necessary
• Monitor and manage backup jobs, addressing failures proactively
• Check remote monitoring platforms for issues and work towards quick resolutions