2nd / 3rd Line Support Engineer

2nd / 3rd Line Engineer

Saffron Walden

Perm

Up to £45,000pa

Job description

Due to increased growth, we're looking for an enthusiastic and ambitious engineer to join our 2nd / 3rd line team. Your role will be to engage with customers on their day-to-day IT support needs via phone, email and tickets and deal with escalations within the helpdesk. This role will also involve pre-sales, site audits, implementations and escalations

We are looking for someone with solid IT knowledge, with experience and understanding working on a helpdesk, this should also include:

• Ticket systems and data entry
• Monitoring systems and remote access
• Good verbal and written communication skills with a customer focused attitude.
• PC/Laptop hardware and the ability to identify different components and replace them.
• Strong Microsoft 365 knowledge, including Active Directory, Office, Exchange and Azure
• Windows operating systems, how to install them and how to troubleshoot most issues.
• Server and Infrastructure knowledge
• Networking and network hardware.
• At least 3 year of experience working on a helpdesk.
• Full UK driving license and use of a car when required preferable.