Information Technology Support Technician

We are currently seeking an enthusiastic and motivated Junior IT Support Technician to join our international client. The ideal candidate will be a proactive problem-solver with excellent communication skills and a strong desire to learn and grow within the field of Information Technology. The role is varied and offers the opportunity to provide support across a range of areas including network support, application support, desktop and user support, peripheral hardware, printers, and IT infrastructure.

Key Responsibilities:

• Assist in managing and maintaining the company’s IT systems and infrastructure.
• Provide first-line support to users on various issues and problems related to hardware, software, networking, and peripherals.
• Install, configure, and troubleshoot desktop systems and applications.
• Ensure the proper functioning of laptops, desktops, printers, scanners, and other peripherals.
• Support and maintain users' accounts including password resets, user rights, and system policies.
• Monitor network performance and contribute to network upgrades and expansions.
• Provide support for the company's applications and assist users with usage and troubleshooting.
• Log all incoming requests in the IT service management system and ensure that users receive efficient and timely support.
• Escalate unresolved issues to senior IT support technicians or other appropriate technical staff.
• Perform routine preventative maintenance on equipment and systems.
• Stay up-to-date with the latest technologies and advancements in the field.
• Participate in IT projects as directed by supervisors or project leads.

Qualifications:

• Minimum 6 months of hands-on experience in an IT support role, preferred but not required.
• Knowledge of Microsoft Office applications, Windows Operating System, and basic networking principles.
• Familiarity with ITSM tools, Active Directory, and basics of troubleshooting network issues.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Eagerness to progress and learn and adapt in a fast-paced IT environment.

Benefits: This position comes with the opportunity to work in a fantastic, supportive, and positive environment. It provides a perfect setting for a dedicated junior technician to develop their skills and progress in their IT career. They also offer a hybrid working pattern