Client & Partnerships Executive
Background and Company
Thomas Lyte is a Royal Warrant holder as Goldsmiths and Silversmiths to His Majesty King Charles III.
A contemporary luxury brand disrupting a traditional industry, we have quickly established a reputation as world-class designers and makers of exquisite bespoke silverware.
We are responsible for designing, making and restoring some of sports most iconic trophies including the Emirates FA Cup, the Rugby World Cup, the ATP Finals Trophies, FIFAe World Cup, and the ICC's Men's and Women's Cricket World Cups.
At Thomas Lyte, we combine the latest technologies with centuries of knowledge and are renowned for our stunning designs, superb craftsmanship, and incomparable service.
Our team of master craftspeople are bespoke silver and gold specialists and among the most talented artisans and metalworkers in the world. The priceless pieces they create are packaged and presented immaculately at our London workshops, before being promptly delivered to our clients based all over the world.
The Role
The Client & Partnerships Executive is responsible for supporting the successful delivery of client projects from sales confirmation through to fulfilment, ensuring clear client communication, accurate project administration, effective coordination with internal teams, and high-quality Salesforce data management. Working in-person in our Holborn office 4 days per week, with 1 day per week in our Hainault workshop.
Company Culture
• Our team’s passion, drive and commitment are at the heart of our success and growth
• We embrace new ideas, innovation and change is the key to success
• The diverse network of talents nurtured across all departments, gives us all the tools required to meet our objectives and goals
• A varied, fast paced, high energy working environment, built on the trust and support of colleagues
Responsibilities of the Role
• Project management of sales orders to ensure successful fulfilment and delivery of projects, supporting the Client and Partnerships team to deliver major projects and taking responsibility for operational client communication.
• Control of key project documents including signed sales order confirmation, official signed artwork and product designs, and other supporting documents
• Liaison with customers and internal staff across the business
• Support the Client and Partnerships Director and Client and Partnerships Managers with artwork creation process, order processing and fulfilment
• Weekly attendance at Production meeting
• Regular monitoring and review of production schedule with workshop management team
• Monitor and manage customer complaints to ensure successful resolution
• Support operational improvements to reduce issues, increase productivity and efficiency, to achieve cost savings and grow profits
• Manage the day-to-day administration of Salesforce for the company, ensuring forecasting and leads and opportunities are up to date and liaising with the Account Managers to ensure all contact details are correct. Performing weekly data cleanses and working closely with the Head of Proposition Development to administer the database, so it is consistently up to date.
• Triage enquiries and support with lead distribution
Skills and Experience
• Strong project management experience, ideally within a sales order, client delivery, production/manufacturing, luxury, bespoke, or product-led environment.
• Experience coordinating projects from sales confirmation through to fulfilment, delivery, and post-sale client support.
• Excellent client communication skills, with the ability to manage day-to-day operational contact professionally and confidently.
• High level of attention to detail when managing order details, artwork approvals, product specifications, client documents, and supporting records.
• Experience working cross-functionally with sales, client relationship, production, operations, artwork/design teams.
• Strong organisational skills with the ability to manage multiple live projects, deadlines, priorities, and client expectations simultaneously.
• Experience using CRM systems, ideally Salesforce, including maintaining leads, opportunities, forecasts, contact records, and data quality.
• Ability to monitor production schedules, identify risks or delays, and escalate issues appropriately to support successful delivery.
• Confident handling customer enquiries, triaging incoming leads, supporting lead distribution, and managing customer complaints through to resolution.
• Commercial awareness and problem-solving ability, with a focus on improving processes, reducing issues, increasing efficiency, and supporting profitability.
Personality & Attributes
• Highly organised, structured, and methodical, with a natural ability to keep projects, documents, data, and deadlines under control.
• Client-focused, professional, and service-driven, with a commitment to delivering a high-quality experience.
• Calm and composed under pressure, particularly when managing deadlines, production challenges, client concerns, or changing priorities.
• Proactive and solutions-focused, with the confidence to identify issues early and take practical steps to resolve them.
• Collaborative and team-oriented, able to build trusted working relationships across sales, partnerships, production, design, operations, and workshop teams.
• Detail-oriented and accurate, with pride in getting things right first time and maintaining high standards of documentation and communication.
• Resilient, adaptable, and hands-on, with a positive approach to supporting both client activity and day-to-day operational delivery.
Benefits
• Company bonus scheme
• Generous private healthcare
• Auto-enrolment pension scheme
• Salary sacrifice electric vehicle leasing scheme
• Occasional access to complimentary tickets and hospitality at sporting events and industry events and dinners, as well as team events
• Additional days off for birthday and charity work
• Employee Assistance Programme, including lifestyle discounts and resources
• Gym membership included