Account manager

Account Manager

Cirencester – car driver required

9am-5pm, Permanent, full-time

Up to £32k DOE with OTE’s £42k

Do you enjoy building strong client relationships while helping customers get the very best from a digital platform?

A fantastic opportunity has arisen for a customer-focused Account Manager to join a growing and collaborative team. This role centres on delivering an excellent client experience, supporting users, and helping shape product improvements through valuable feedback. This is a fantastic opportunity to join an expanding business within the SAAS space.

Benefits:

• Competitive on target earnings of £42k

• Opportunities for professional development and ongoing learning

• Collaborative and supportive team culture

• Exposure to innovative digital products and client solutions

• Regular team events and workplace perks

• On-site parking and food provided on selected days

• Sick pay and employee wellbeing support

• Company pension scheme

• Positive workplace culture that values teamwork

The Role:

• Act as the main point of contact for clients, managing enquiries and ensuring a high level of service

• Deliver engaging training sessions to help customers fully utilise the platform

• Provide first-line technical support and guidance to resolve user issues

• Gather and communicate customer feedback to support product improvements

• Work closely with internal teams to support onboarding, trials, and ongoing client success

Person Requirements:

• Experience in account management/customer success/customer care or a similar client-facing role

• Strong communication skills with the ability to explain technical concepts clearly

• A proactive and organised approach to managing client relationships

• Comfortable delivering training sessions, both remotely and in person

• A collaborative mindset with a focus on continuous improvement

If you are interested and have the relevant experience, please apply with an up-to-date copy of your CV. As champions of diversity and inclusion in the workplace, THOMAS Professional commit to reviewing applications we receive with complete fairness and equality.

At THOMAS Professional, we are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments during the application or interview process, please let us know, and we’ll be happy to accommodate your needs.

THOMAS Professional is acting as an agency on behalf of the client for this position.

THOMAS Professional is proud to be a corporate member of the REC, the recruitment industry's leading professional body.

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