Receptionist -Part-Time 30 Hours per Week 12 Month Fixed-Term
Job summary
Thornbury Road Centre for Health
Part-Time Medical Receptionist 30 hours per week (SystmOne) 12 Month Fixed-Term Contract
Usual shifts ;
Monday 8:30am to 6pm
Tuesday 2pm-6pm
Wednesday 1:30pm -6pm
Thursday 2pm-6pm
Friday 8:30am to 5:30pm ( Totalling 30 hours per week)
Please note that this position is for a fixed term of 12 months only
The applicant must be able to do additional hours and preferably BE ABLE to work flexible hours between 7am 6:30pm to cover staff leave.
Also includes the requirement to work an additional Saturday / Sunday once or twice per month. (weekend shift times will vary)
The applicant must be able to do additional hours to cover staff leave and MUST BE ABLE to work flexible hours between 7am - 6.30pm.
No remote working option.
Please note that we reserve the right to impose an earlier closing date for this advert if the volume of response is high. If you intend to apply please do so right away. If you have not received any communication from us with 2 weeks of the closing date please assume that we will not be progressing your application.
Job Types: Part-time, Permanent
Pay: £12.71 per hour
Benefits:
- Company pension
- Employee discount
- Free flu jabs
- Free parking
- On-site parking
Experience:
- NHS Receptionist: 1 year (preferred)
Work Location: In person
Main duties of the job
Main duties include:
- Answer the telephone and deal with enquiries
- Opening an closing the practice
- Responding to e-mail enquiries on behalf of the practice
- Reception and routing of patients on arrival.
- Arrange appointments, telephone appointments and home visits
- Data entry onto medical record
- General administrative duties
About us
We are a friendly, busy 2 partner GP practice and are currently looking for a receptionist to work 30 hours per week. Previous experience of working in a patient centered role will be an advantage especially exposure in general practice.
The successful applicant will need to be compassionate, highly motivated, adaptable and flexible. As part of the reception team the candidate will need excellent verbal, written and IT skills, communication and people skills along with the ability to work as part of a team. Applicants must possess the ability to work under pressure, prioritise and multitask.
Job description
Job responsibilities
Key Responsibilities
- Manage the Practice appointment system and process appointment requests by telephone, in person and online.
- Answer telephone calls and deal with patient queries professionally and efficiently.
- Welcome patients and provide appropriate signposting to Practice and external services.
- Monitor and respond to the Practice generic email account.
- Process incoming and outgoing correspondence, including scanning and attaching documents to patient records.
- Process clinical letters and documentation using SystmOne.
- Register new and temporary patients and maintain accurate patient demographic information.
- Obtain relevant hospital results and documentation when required.
- Arrange patient transport and interpreter services.
- Complete basic referrals under clinician instruction.
- Maintain accurate patient records and undertake appropriate coding.
- Support the Practice with patient recalls, including Diabetes and CKD searches and contacting patients to arrange appointments.
- Participate in reception, lunch cover, opening and closing duties.
- Support colleagues with administrative tasks and provide cover during staff absence.
- Maintain a clean, tidy and organised reception environment.
- Monitor reception equipment, supplies and relevant checks.
- Record significant events and report concerns appropriately.
- Participate in audits, training and Practice improvement activities.
- Maintain mandatory training and work in accordance with Practice policies, procedures and confidentiality requirements.
- Undertake other reasonable duties required to support the smooth running of the Practice.
The postholder will work closely with clinical and administrative colleagues to provide a high-quality, patient-centred service and contribute positively to the overall patient experience.
Person Specification
Qualifications
- Good standard of education.
- Basic IT skills.
- Medical Receptionist or relevant healthcare qualification.
Experience
- Previous reception, administration or customer service experience.
- Experience dealing with the public.
- Previous NHS or GP Practice experience.
- Experience using SystmOne or a similar clinical system.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Thornbury Road Centre for Health
Address
Thornbury Road Centre for Health
Thornbury Road
Isleworth
TW7 4HQ
United Kingdom
Employer's website
https://www.thornburymedicalpractice.co.uk/