Help Desk Engineer

Helpdesk Engineer (Part-Time, Onsite - London)

Locations: St. James, Bishopsgate, and Kensington (1 day per location each week)

Hours: Monday - Wednesday, 9:00 AM to 5:00 PM (24 hours per week)

About the Role

We're looking for a Helpdesk Engineer to provide exceptional Level 1 and Level 2 technical support across our London offices. This role will suit someone who enjoys hands-on IT work, excellent customer service, and supporting a variety of technologies in a dynamic environment.

Key Responsibilities

• Provide Level 1 & 2 support for desktops, laptops, mobile devices (iOS/Android), and printers
• Troubleshoot hardware and software issues across Windows and macOS platforms
• Support Microsoft Office Suite, Exchange/Outlook, and internal business applications
• Manage incidents and service requests in line with ITIL practices, ensuring proper ticket lifecycle management and SLA adherence
• Collaborate with other IT teams to escalate and resolve complex issues efficiently
• Maintain accurate documentation and contribute to knowledge base updates

Requirements

• Proven experience in a Helpdesk or Desktop Support role
• Strong technical knowledge of Windows, macOS, Office 365, Exchange, and mobile platforms
• Understanding of ITIL processes, including incident and request management
• Excellent communication and interpersonal skills
• Ability to work independently across multiple sites

Additional Details

• You must be willing to work onsite across three London locations: St. James, Bishopsgate, and Kensington (one day per site each week).
• This is a part-time role (24 hours per week, Monday to Wednesday).