Tech Lead Developer
Role: BMC Helix - Tech Lead or Developer
Location: Fully Remote – Anywhere from UK
Work Mode: 1 Year Fix Employment & Permanent
JOB DESCRITION:
- Active Security clearance or eligible to reactive expired clearance or eligible to get security clearanc
- e10+ years of experience in IT within the telecom domain across different SDLC phases including design, development, and solution deliver
- y5+ years of hands-on experience implementing and architecting BMC Helix / BMC Remedy ITSM solutions including Incident, Problem, Change, Request, Knowledge, CMDB, and Discover
- yStrong prior experience as a BMC Helix Technical Lead / Solution Architect, preferably supporting Tier 1 or Tier 2 telecom service provider
- sExpertise in CMDB architecture, service modelling, data governance, reconciliation, normalization, and integration with OSS/BSS system
- sHands-on experience with BMC Helix ITOM, including Event Management, Discovery, Integration Service, and automation workflow
- sExtensive experience designing and developing solutions using Helix Innovation Studio, codeless applications, custom objects, and data model
- sStrong understanding of BMC AR System architecture, workflow customization, forms, filters, escalations, and API
- sHands-on experience with REST/SOAP integrations, web hooks, and building robust data interfaces with telecom IT system
- sCollaborate with BA, SA, and business stakeholders to ensure the technical solution aligns with end-to-end business requirement
- sEnsure new business requirements are delivered by maximizing OOTB Helix capabilities, introducing customizations only when necessar
- yDefine technical standards, development guidelines, and ensure the team aligns with approved Helix architecture pattern
- sResponsible for the quality, performance, and scalability of BMC Helix solutions delivered by the development tea
- mDemonstrated ability to debug and resolve issues across SIT/UAT/Production by analysing AR System logs, API traces, CMDB data, and platform diagnostic
- sDevelop automation, utilities, and deployment tools to improve team productivity and delivery efficienc
- yEngage with telecom technology and architecture teams in governance forums to ensure alignment with enterprise technology strateg
- yHands-on experience working with cloud deployments of BMC Helix (AWS/Azure) and understanding SaaS security and compliance framework
- sExperience working in Agile/Scrum development methodologie
- sStrong communication and stakeholder management skill