Technical Author

Role: Technical Author

Location: : Portsmouth

The Technical Author will work to create update and analyze the new and existing Okta and Entra service and support documentation on a time and materials basis at 75 hours per week.

The types of documentation that will require updating may include but not be limited to the following

1. Knowledge Articles KA Okta Entra all SaaS Applications

2. Knowledge Articles KA Service Desk

3. Service Overviews SO Okta Entra all SaaS Applications

4. Technical Run Manuals TRM Okta Entra all SaaS Applications

5. Technical Recovery Action Plans TRAP Okta Entra all SaaS Applications

Additionally to the documentation analysis and updates outlined above the Technical Author may be required to submit and analyse requests in Service NOW This work will include checking Service Now requests where Okta User Groups are specified creating Entra User Groups as well as other administrative Service NOW

Skills

Mandatory Skills : Architecture Patterns and Styles, Integration Architecture, Integration Patterns