Account Manager

Location: London (2-3 days/week in office)Experience: Previous customer success / account management experience (1–3 years) Salary: £34,000-£36,000 per annum Start: ASAP Duration: 12-month fixed-term contract    A fast-growing education technology company is seeking a talented and people-focused Account Manager to join its team. This is an exciting opportunity for someone with experience in customer success or account management, who wants to make a real impact in the world of education.   If you're charismatic, commercially minded, and passionate about client relationships, this could be a great opportunity for you.   What you'll do: You’ll guide customers through every stage of their journey, from onboarding and training to building deep relationships and identifying growth opportunities.  

• Serve as the main point of contact for a portfolio of customer accounts
• Build and maintain trusted, long-term relationships with clients
• Identify and develop commercial opportunities to drive retention and growth
• Ensure a smooth onboarding experience for new customers
• Monitor client engagement through internal dashboards and provide data-driven insights
• Respond to customer queries, feedback, or escalations with clarity and care
• Share valuable feedback internally to help improve products and processes
• Travel occasionally (1–2 times a month) for in-person client meetings

Who you are:  We’re looking for someone personable, proactive, and professional, who’s comfortable working with senior stakeholders and thrives in a fast-paced environment.  

• 1–3 years’ experience in account management or customer success
• Excellent written and verbal communication skills
• Confidence and maturity in managing senior client relationships
• Strong attention to detail and the ability to work with sensitive data responsibly
• A natural problem-solver with initiative and commercial awareness
• Comfort working with data dashboards and CRM tools (e.g. HubSpot, GSheets)
• Enthusiasm, drive, and a passion for education

REF: JC121429Tiger is B Corp Certified. We are part of a global movement of businesses committed to improving social and environmental conditions around the world.