IPR Reactive Governance Specialist, TikTok Shop, EMEA

Responsibilities
E-commerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users, but also sellers creators and rights holders. We value user satisfaction and work on policies, rules and systems to ensure quality. As a Reactive Governance Specialist, you will be responsible for risk assessment, policy strategy and operational execution of listing level governance policies in the EMEA region.
Responsibilities
- Act as a subject matter expert for intellectual property rights policy, focusing on reactive governance and the strategy to accurately process infringement notifications filed in the EMEA region on the TikTok Shop IPPC.
- Create and enhance content policies, processes, and frameworks to minimize IPR risk from a reactive governance approach;
- Identify gaps, loopholes, and deficiencies in governance policy, process, and metrics, and initiate projects to improve quality;
- Work closely with our moderation and vendor teams to improve quality and efficiency metrics;
- Educate internal and external stakeholders to ensure IPR protection is enforced across TikTok Shop, including conducting trainings to educate XFN teams.
- Collect data and conduct segmentation analysis to minimize IPR risk on the platform.
- Handle High-Priority escalations to ensure bad actor behaviour is caught and handled in a timely manner.
Qualifications
Minimum Qualifications:
- Bachelor's or Master's degree in relevant fields.
- 2-5 years' experience in one or more of the following areas: Intellectual Property Operations, Risk Management, Trust and Safety, or Policy Development in the E-commerce or other tech industry companies;
- Strong project or programme management skills with the ability to meet deadlines;
- Demonstrated capacity for critical thinking and analysis with strong attention to detail;
- Ability to manage ambiguity and thrive in a fast-paced working environment;
- Excellent interpersonal skills with the ability to build relationships and effectively liaise with cross-functional teams, and collaborate with different business units and technical stakeholders.
Preferred Qualifications:
- Demonstrated ability to build meaningful policies and successfully implement policies at a global level;
- Experience working at a global company and navigating nuances of a global environment.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.