IT Support Technician

IT Support Technician

Manchester City Centre | Hybrid (post-probation) £30,000+ DOE | Permanent | Flexible Start/Finish Times Time Recruitment - Exclusive Recruitment Partner

Ready to take the next step in your IT career with a company that genuinely values you? A respected, long-established law firm with over 40 years of success - is expanding its technical team and looking for an enthusiastic IT Support Technician to join their growing Manchester office.

With a 4.8 rating on Trustpilot and Reviews.io, their commitment to exceptional client care is matched only by their commitment to their people. This is your chance to become part of a supportive, forward-thinking organisation that champions development, flexibility, and wellbeing.

What's in it for you?

You'll enjoy a standout benefits package, including:

• Competitive salary (DOE)

   

• 6% employer pension contribution

   

• Hybrid working after probation

   

• Flexible start and finish times

   

• 25 days holiday + bank holidays

   

• Your birthday off

   

• Annual salary review

   

• Company sick pay

   

• Casual dress

   

• City centre office

   

• Subsidised gym membership

   

• Death in Service (4x salary)

   

• Access to an award-winning Employee Assistance Programme

   

• Ongoing training, development, and support

   

This is a fantastic opportunity to join a thriving business with offices in both Manchester and Liverpool, playing a key role in keeping the organisation running smoothly.

The Role

As the new IT Support Technician, you'll be the go-to person for first and second-line support across the business. Working closely with the Infrastructure Manager and in-house developers, you'll handle a wide range of technical challenges and support requests.

Your responsibilities will include:

• Providing expert remote and face-to-face support for laptops, desktops, and peripherals

   

• Installing and configuring new equipment

   

• Maintaining the printer fleet

   

• Supporting business-wide projects, deployments, and upgrades

   

• Offering general user assistance and technical advice

   

• Primarily Manchester-based with occasional travel to Liverpool

   

About You

You'll thrive in this role if you have:

• At least 1 year in a similar IT support role

   

• Experience supporting Windows and Microsoft 365

   

• Knowledge of networks, DNS, Active Directory, Group Policy, authentication systems, and hardware

   

• Strong troubleshooting and problem-solving skills

   

• Excellent communication and interpersonal skills

   

• Ability to work independently and as part of a team

   

Bonus qualifications: ITIL Foundation, Microsoft 365, AWS Cloud Practitioner

Applicants must be authorised to work in the UK.

Ready to Apply?

If you're passionate about IT support and want to join a company that truly invests in its people, we want to hear from you.

Time Recruitment is proud to be the preferred recruitment partner for this role. Apply today and take the next step in your IT career.