IT Support Advisor

IT Support Advisor - Telecoms

Crawley, UK£30,000 - £40,000 DOEFull-time | Permanent

Are you a proactive and technically skilled IT Support Advisor ready to take your career to the next level? We're seeking a talented individual to join our fast-paced telecoms team, where you'll play a key role in delivering high-quality 1st and 2nd line technical support to a growing customer base.

As an IT Support Advisor, you'll work closely with our support desk, managing a wide range of support tickets while ensuring clear communication and resolution for clients. You'll also be involved in onboarding new customers, conducting occasional site visits, and helping optimise IT systems and services. This is an exciting opportunity to work with a broad tech stack including Windows, Microsoft 365, Azure, networking tools, and security platforms.

To thrive as an IT Support Advisor, you must have hands-on experience with Windows 10/11, Active Directory, Microsoft 365, Intune, and Azure. A strong understanding of DNS/DHCP, routers, switches, and firewalls is also essential. Knowledge of tools like RMM platforms, SentinelOne, Mimecast, or WatchGuard is highly desirable. A full UK driving licence is required.

This is a great opportunity for an ambitious IT Support Advisor looking for:

- Professional development

- A collaborative work culture

- Competitive salary

- Bonus opportunities

- 25 days holiday

- Career growth support

- Fantastic team perks (including office snacks, wellness programmes, and company trips abroad).

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