Customer Network Manager
Network Manager/ Customer Success/ Relationship Manager/ Account Manager/ Client Engagement/ Community Manager
Title: Customer Network Manager
Location: London (2x per week)
Salary: up to £60k+ benefits
Sector: IT Consultancy / Technology Services
NOTE - THIS IS A 12MONTH FIXED TERM CONTRACT
The Opportunity
We're working with a well-established IT consultancy that partners with large organisations to deliver complex technology and digital transformation programmes.
They are looking to hire a Customer Network Manager. This role is all about building trusted relationships, creating meaningful experiences for senior technology leaders, and strengthening long-term engagement across current and former clients.
Network Manager/ Customer Success/ Relationship Manager/ Account Manager/ Client Engagement/ Community Manager
What You'll Be Doing
- Build and maintain trusted, one-to-one relationships with senior technology leaders across the UK
- Design and deliver engaging regional events such as roundtables, dinners, workshops etc
- Identify engagement risks and proactively re-engage members
- Collaborate closely with consulting, delivery and marketing teams to ensure alignment
- Maintain accurate records of engagement and activity using CRM tools
What We're Looking For
- 5+ years' experience in community management/ customer engagement/ relationship management/ customer success/ account management or similar within a B2B environment
- Proven experience working with senior stakeholders
- Background in hosting executive-level events
- Excellent communication and relationship-building skills
Nice to Have
- Background in IT/ Tech/ SaaS/ similar
- Experience with customer communities, alumni networks or advocacy programmes
- Familiarity with CRM platforms (e.g. HubSpot)
Network Manager/ Customer Success/ Relationship Manager/ Account Manager/ Client Engagement/ Community Manager