IT Apprenticeship

Role

Respond to any issues that arise during lessons for staff in a prompt manner
Provide 1st line support and respond to tickets
Maintain the general upkeep of ICT classrooms, including peripherals, monitors and PCs
We will always try to repair equipment before purchasing a replacement, so you will be expected to assist with this
Where products are within warranty you will be required to liaise with suppliers to arrange the repair/replacement of equipment
Supporting the school's Microsoft 365 environment, including Office, SharePoint Online, Teams, Endpoint Manager (formerly Intune) and Azure
Supporting the use of Teams, OneDrive and SharePoint within different subject areas
Providing support for the cashless catering system – this includes the registration of new biometric accounts and ensuring that data is up to date within the cashless catering software
The use of subject-specific software is very common within departments (for example Google SketchUp, Photoshop, Cubase and TechSoft)
Ensure that software on school devices remains up to date with the latest, tested version
Assist with the management of user accounts in active directory
Assist with the management of Office 365 accounts and any distribution groups within the organisation

Training

This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT.

You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT.

You’ll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists.

This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.

Apprenticeship Standard: Information communications technician (level 3)
Training Provider: BALTIC TRAINING SERVICES LIMITED
Working Week: Monday to Thursday 7:30am- 3:30pm or 8am- 4pm, 30 minute early finish on Fridays.
Expected Duration: 1 Year 3 Months
Positions Available: 1
Closing Date: Sunday, 26th July 2026
Start Date: Thursday, 30th July 2026

Desired Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Logical
Team working

Qualifications

English GCSE, grade 5 (Essential)
Math GCSE, grade 4 (Essential)

About the Employer

Together Learning Trust

Together Learning Trust is looking for a dynamic and motivated IT Apprentice to join their forward-thinking team. This is an incredible opportunity to gain hands-on experience, work alongside industry professionals, and earn while you learn. They value curiosity, enthusiasm, and a can-do attitude. If you're ready to embrace challenges, thrive in a fast-paced environment, and commit to personal growth, they want to hear from you! No prior experience is necessary—just a passion for learning and a keen interest in IT.

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