Prepress System Engineer

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About the Client

Our client is an American global digital sports platform. They are a creative production company specializing in high-quality prepress and print services, operating across multiple time zones to support global clients with advanced hybrid cloud workflows and cutting-edge production technology.

Role: Prepress Systems Engineer

A hands-on Prepress Engineer providing daily technical support for prepress workstations and production tools across a hybrid cloud environment, supporting teams in both US West Coast and UK time zones.

Responsibilities

• Provide daily technical support for all prepress workstations, software, and production tools
• Maintain, monitor, and escalate issues related to prepress applications, including Adobe Creative Suite, PitStop, GMG, etc.
• Troubleshoot file sync issues with LucidLink and Adobe integrations
• Handle L1 support tasks, including access provisioning, role assignments, and drive connections
• Assist with user requests, job setup issues, and workflow bottlenecks
• Support rollouts of new technology and conduct user training sessions
• Document updates, resolutions, and standard operating procedures to enhance team efficiency
• Collaborate with IT, Engineering, and Production teams when cross-department support is required

Key Skills & Technologies

• Working experience with Adobe Creative Suite (InDesign, Photoshop, Illustrator)
• Any experience with prepress workflow software such as Acrobat Pro, Enfocus PitStop, and Prinergy
• Proficiency supporting macOS-based and Windows production workstations
• Hands-on experience with hybrid cloud workflows and LucidLink
• Ability to quickly diagnose system issues and clearly communicate solutions to non-technical users
• Excellent verbal and written communication skills for client and team interaction
• Availability to support teams either across US West Coast OR UK time zones

Additional Details

• Time-zone: 4 hours of overlap with US West Coast or UK time zones
• Type: Full-time contract
• Duration: 12+ months
• Remote: Hybrid (on-site every other week in London)
• Authorization: Applicants must be authorized to work in their country of residence without employer sponsorship