Apprentice IT Technician
Role
JOB PURPOSE
- To support the IT Operations teams in all aspects of relevant service delivery.
- To assist in maintaining a high standard of customer service to the South Devon Health Community.
- To support the IT Operations teams in the day to day running and delivery of services provided by the department.
PRIMARY DUTIES AND AREAS OF RESPONSIBILITY
- Ensure appropriate and accurate documentation is recorded relevant to the role.
- Support and assist the IT Operations teams on a day-to-day basis as workload determines, reacting to changes in priorities as service dictates.
- Participate in monitoring IT Service Desk requests.
- Dealing with telephone calls and enquiries efficiently in a polite and professional manner.
- Prioritise own workload to meet deadlines.
- Participate in departmental team meetings offering suggestions and recommendations as appropriate to improve the current service.
- With the support of the line manager identify own learning requirements and maintain effective skills to carry out the role.
- Attend review meetings with Line Manager.
Training
If successful, you will be enrolled onto an 18-month Level 3 Information Communications Technician Apprenticeship at South Devon College. You will attend weekly taught lessons at South Devon College which will give you the knowledge and understanding to become a proficient Information Communications Technician. Supported by your Assessor Coach, Course Tutor and the team here at Torbay and South Devon NHS Foundation Trust, you will get the chance to hone these skills daily. This role is truly a fantastic opportunity for anyone to create a new career or upskill on existing experience. Upon completion, you will receive a recognised Level 3 Information Communications Technician Standard certificate.
On successful completion of the apprenticeship, there will be an opportunity to apply internally for other vacancies within the NHS.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- SOUTH DEVON COLLEGE
- Working Week
- Monday to Friday, 7.5 hours per day, start and finish times to be confirmed.
- Expected Duration
- 20 Months
- Positions Available
- 2
- Closing Date
- Friday, 28th June 2024
- Start Date
- Monday, 2nd September 2024
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Team working
- Initiative
- Time management skills
- Self-Motivated
Qualifications
- English GCSE or equivalent, grade 4 / C (Essential)
- Maths GCSE or equivalent, grade 4 / C (Essential)
- IT GCSE or equivalent, grade 4 / C (Desired)
About the Employer
- Company
- Torbay and South Devon NHS Foundation Trust
- Location
- Regent Close, Torquay, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £16,787.25
- Posted
- Company
- Torbay and South Devon NHS Foundation Trust
- Location
- Regent Close, Torquay, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £16,787.25
- Posted