Apprentice Information Technology Technician

The Health Informatics Service are looking for two technical apprentices to work in the IT Operations Department. The department has 6 teams supporting Desktops, Servers, Networks, Telephony, Cyber Security and Service Desk. The role will be to support the IT Operations teams in all aspects of service delivery.

JOB PURPOSE

• To support the IT Operations teams in all aspects of relevant service delivery.
• To assist in maintaining a high standard of customer service to the South Devon Health Community.
• To support the IT Operations teams in the day-to-day running and delivery of services provided by the department.

PRIMARY DUTIES AND AREAS OF RESPONSIBILITY

• Ensure appropriate and accurate documentation is recorded relevant to the role.
• Support and assist the IT Operations teams on a day-to-day basis as workload determines, reacting to changes in priorities as service dictates.
• Participate in monitoring IT Service Desk requests.
• Dealing with telephone calls and enquiries efficiently in a polite and professional manner.
• Prioritise own workload to meet deadlines.
• Participate in departmental team meetings offering suggestions and recommendations as appropriate to improve the current service.
• With the support of the line manager, identify own learning requirements and maintain effective skills to carry out the role.
• Attend review meetings with the line manager and mentor.
• Assist in monitoring health and safety in the working environment and report any concerns to senior staff.
• Maintain confidentiality.
• Always adhere to the Trust’s and department’s policies and procedures. 
  Attend college as the programme outlines. 

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Logical
• Team working
• Initiative
• Non judgemental
• Patience

• Maths and English GCSE, grade 4-9 (Essential)