Server Specialist
Job summary
The South Devon Health Informatics Service is seeking a Server Specialist to join our Server and Cloud specialist team..
The Server Specialist is responsible for managing and maintaining the Trusts server Infrastructure, providing second line technical support through the service desk.
Please note this role has a requirement to participate in a weekly on-call rota, providing 24/7 emergency support for Torbay and South Devon and the wider healthcare community. If you have any queries around this on-call requirement, please get in touch with Damion Dishart (damion.dishart@nhs.net).
Main duties of the job
Main duties of the job
- Ensure delivery of robust and reliable IT services which meet the health community's clinical needs, and which comply with defined service levels.
- Assist the Server and Cloud Team in the installation, management, configuration, and technical support of the Server environment.
- Perform assigned tasks in respect of infrastructure maintenance, security and backups.
- Provide 2nd/ 3rd line support of the server environment which may include out of hours support
- Ensure that any new installations of hardware or software are completed to departmental standards
- Ensure that all operating systems and relevant software are maintained to the correct level as directed by the Section Lead
- Manage server configuration ensuring user accounts, profiles and shares are administered to departmental standards
- Ensure data integrity is maintained by ensuring data backups and housekeeping procedures are followed and ensuring that failures are resolved, and issues are escalated to the Section Lead
- To perform overtime/out-of-hours support as required ensuring business continuity
- Ensure quality documentation for areas of responsibility
- Work with the Service Desk team to provide a high technical level of fault diagnosis support for all server equipment and peripheral devices. Report problems to third party maintenance companies where necessary. Ensure maximum availability of systems to users
About us
The Server Team is a 8-person team in the IT Operations department, responsible for the development, deployment, maintenance and day-to-day running of the Torbay and South Devon NHS Foundation Trust's server, storage and back-up infrastructure.
We also provide services to the wider health community in the South Devon area.
We are a dynamic team, who share responsibility for all our functions. We encourage our staff to develop their skills and look to improve the service that is provided.
We are a self-motivated and caring team who are flexible and promote a healthy work/home life balance.
Why Work With Us
Job description
Job responsibilities
Detailed job description and responsibilities
Communication and Working Relationships
- Build productive working relationships with stakeholders such as clinicians, customer organisations, other technical or non-technical teams, other NHS organisations and suppliers
- Maintain effective communication within and between teams, reinforced by timely and professional documentation
Planning and Organisation
- Plan work tasks efficiently and employ effective time management
- Organise conflicting priorities within own workload
Responsibility and Accountability
- Responsible for operation, maintenance and troubleshooting of the server and datacentre infrastructure
- Accountable to Server Team Manager, IT Operations Manager and HIS Director
Policy and Service Responsibility
- Participate in the development and review of policies relevant to server and datacentre operations
- Take responsibility for delivering services to contractual SLAs
- Ensure services are delivered in compliance with established standards such as ITIL Service Management
Responsibility for Finance, Equipment and Other Resources
- Responsible for maintaining the security and integrity of the datacentre environment
Responsibility for Supervision, Leadership and Management
- No direct line management responsibilities, although occasional deputising for senior staff may be required
- May be required to act as champion for certain systems/technologies, develop detailed knowledge and cascade to wider team
Information Technology and Administrative Duties
- Extensive use of common IT products & technologies for office productivity tasks
- Display the highest levels of technical proficiency in server and datacentre operations
Person Specification
Qualifications
- Azure Fundamentals or equivalent experience
- Full UK driving licence
- Windows Server Hybrid Administrator Associate
- ITIL v4 Foundation Training or Experience
- VMware vSphere Foundation Administrator 2024 (VCP - VVF)
Knowledge
- Knowledge of Windows Server Operating Systems
- Knowledge of Server technologies
- Practical experience Windows Server system management
- Good understanding of Server Virtualisation
- Knowledge of Enterprise backup technologies
- Knowledge of server hardware
- Knowledge of Open Source Operating Systems
- Sound knowledge of TCP/IP networking
Skills
- Able to demonstrate previous experience of server management using Windows operating systems
- Ability to use diagnostic tools to undertake fault finding on servers
- Ability to monitor the performance and capacity of the server infrastructure
- Experience of working with Microsoft Certificate Services
- Experience of working with Microsoft SQL Server
- Experience of supporting a VMware vSphere environment
- Knowledge of high availability storage systems including SANS/RAID
Requirements due to work environment/conditions
- Ability to deal with demanding users at all levels with courtesy and diplomacy
- Ability to work from home where required by the business
Physical Skills/Effort
- Current valid driving license
- Continuous use of computer to perform required duties
- Must be able to work out of normal hours at short notice to resolve problems which could affect entire organisations
- Required to regularly work within the computer room environment, exposed to noise and uncomfortable working conditions
- Required to travel both within and outside of the South Devon Health Community
- Good keyboard/mouse skills
- Occasional moderate physical effort lifting and carrying equipment
Mental/Emotional effort
- Requirement to deal with situations arising from the failure of critical systems which impact on the delivery of healthcare
- Ability to analyse data, write reports and cope with frequent interruptions to resolve issues arising from critical business systems failures and issues
- Planning of complex upgrades/installations
- Able to motivate self and others to complete tasks
- Ability to work unsupervised and manage multiple tasks with occasional conflicting priorities
- Good organisational ability and able to identify/implement improvements to processes and procedures
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Torbay and South Devon NHS Foundation Trust
Address
Regent House
Regent Close
Torquay
TQ2 7AN
Employer's website
https://www.torbayandsouthdevon.nhs.uk