Medical Receptionist

Job summary

Undertake general reception and administrative duties.

To receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Main duties of the job

Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
Organise appointments on the computerised appointments system, maintaining an awareness of the partners rota and prevailing conditions that could affect the optimum management of appointments.
Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
Take accurate messages, assessing their urgency, and passing on the information appropriately to doctors, nurses and other staff attached to the practice
Use tact, diplomacy and care when dealing with patients who may be upset, including those who may react aggressively or abusively
To undertake a variety of administrative tasks adhering to set practice protocols and to implement and initiate new policies where necessary
Cover where necessary in the absence of other receptionists/administrators on sick or annual leave etc.
Undertake general administrative duties.
To undertake any other duties which may reasonably be delegated by the Partners and the Practice Manager

About us

Torrington Park Group Practice is a 4 partner training practice in North Finchley located in a purpose build health centre just off the High Street. The practice is well established in the community and serves around 12,200 patients.

Our team consists of over 30 staff members which include salaried GP's, nursing team, receptionists and administrative staff.

We work closely with our neighbouring practices in our Primary Care Network, providing additional services and appointments for our patients.

We are rated GOOD by CQC and are regularly high achievers in QOF.

Job description

Job responsibilities

Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
Make appointments and check in patients on the computerised appointments system, maintaining an awareness of the partners rota and prevailing conditions that could affect the optimum management of appointments.
Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
Advise new patients of the registration process. Register patients appropriately, including the forwarding/receipt of patients records and amendment and updating of patient details and direct to appropriate waiting area
Take accurate messages, assessing their urgency, and passing on the information appropriately to doctors, nurses and other staff attached to the practice
Prepare repeat prescriptions and record them on the computer following practice protocols, being aware of the restrictions applied to the controlled drugs issuing and collection procedures
File and archive records, letters and reports
Arrange appointments and transport for patients, including emergency transport arrangements
Sort incoming and outgoing mail, emails and faxes as necessary
Ensure timely and appropriate transportation or postage of samples/ specimens to hospital
Use tact, diplomacy and care when dealing with patients who may be upset, including those who may react aggressively or abusively
Provide IT support and troubleshooting for the practice.
Receive payments from patients and record accurately in cash receipt books and provide receipts
To undertake a variety of administrative tasks adhering to set practice protocols and to implement and initiate new policies where necessary
Be aware of external organisations and their relationship with the practice e.g. Barnet Federation Hub and choose and book system
Keep the reception office, records and waiting rooms tidy and undertake any other tasks which contribute to the smooth and efficient organisation of these areas
Cover where necessary in the absence of other receptionists/administrators on sick or annual leave etc.
Attend suitable training sessions or courses, approved by the Practice Manager, in order to enhance skills and knowledge including online training through Blue Stream Academy.
Undertake general administrative duties.
To undertake any other duties which may reasonably be delegated by the Partners and the Practice Manager

Person Specification

Experience

Essential

Office administration knowledge and experience using EMIS Web & Docman systems.
Excellent written and verbal communication skills, including the ability to draft correspondence.
Excellent keyboard skills.
Clear and legible handwriting.
Have a friendly, approachable demeanour.
Ability to record information accurately and correctly.
Ability to work under own initiative and as a member of a team member.
Ability to prioritise work to achieve deadlines.
Ability to maintain a positive attitude to work demands.
Adaptable to change / Flexibility.

Desirable

Experience of working in GP practice or Primary care.

Qualifications

Essential

GCSE Maths and English grade C and above or equivalent

Desirable

Customer Service or administrator qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Torrington Park Group Practice

Address

Torrington Park Health Centre

16 Torrington Park

London

N12 9SS

United Kingdom

Employer's website

http://www.torringtonparkgrouppractice.nhs.uk/welcome,48540.htm

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